ERIC The Children's Bowel & Bladder Charity
Location
Remote | United Kingdom
Job description
As a Helpline Advisor you will be responding to enquiries from parents and carers by phone and email about managing their children's continence issues. All our advice is in line with current NICE Guidelines.
What will you be doing?
- Answering calls on the Helpline
- Signposting to information on our website
- Responding to and following up enquiries by email
- Entering information onto our IT system
- Provide peer support to Helpline colleagues, particularly when dealing with difficult conversations.
What are we looking
for?
- Professional healthcare qualification and clinical experience
- Good knowledge and understanding of continence issues such as childhood bedwetting, daytime wetting, constipation, soiling, potty training and children with additional needs.
- Excellent organisation and time management skills.
- Confident telephone manner with the ability to listen carefully and respond in a helpful and friendly way.
- Excellent communication and interpersonal skills, both verbal and written which can be applied to different audiences.
- Able to use IT including Microsoft Office (Excel, Word and Outlook).
- Enjoys working as part of a team.
- Self-motivated with a positive, can-do attitude and the ability to work independently using own initiative.
- Non-judgmental and recognises the importance of confidentiality when on the helpline.
- Ability to recognise safeguarding issues and follow ERIC’s policy and practices.
- Willing to continuously develop professional practice.
What difference will you make?
As a volunteer for ERIC, you will be part of a well-respected national charity and will be included as part of our friendly and committed team. Continence issues can be isolating and distressing for the whole family and by listening to parents and carers and providing the information they need, you will make a real difference to the lives of families.
Before you apply
If you would like to find out more about volunteering with us, please contact us via Reach to arrange an initial chat.
Causes
- Children / families
- Health and well being / research and care
Organisation type:
Charity
ERIC, the children’s bowel and bladder charity is the only UK charity dedicated to improving the lives of children and young people with continence problems (daytime wetting, night-time wetting,...
Job tags
Salary
