Location
Halifax, West Yorkshire | United Kingdom
Job description
Managers are responsible for delivering sales targets and a positive experience to customers that will encourage repeat custom and loyalty to the brand/business. This is a diverse role that includes leading and developing a team to achieve business objectives and work with a wide range of people, requiring excellent communication skills. Maximising income and minimising wastage are essential to the job and therefore individuals must develop a sound understanding of business and people management principles to support the achievement of the vision and objectives of the business. Managers champion the way for personal development, training and continuous improvement, encouraging their team to develop their skills and abilities to enhance business performance and productivity.
You will need to;
- Understand key drivers of customer journeys and how managing positive customer experiences increases sales, customer spend and loyalty, and the resulting financial impact on the business. Manage the customer experience, by ensuring the team delivers to customers a positive experience that benchmarks favourably to its main competitors and meets customer service objectives. Take overall accountability and responsibility for the customers’ experience. Make effective decisions by balancing the needs of the customer and the business.
- Understand the vision of the business, its competitive position and own role and responsibility in the delivery of business objectives. Understand the market in which the business operates and how this impacts the products/services it offers. Lead the team to achieve and exceed business objectives through forward planning, analysis and evaluation of own business area. Use sales and customer data to make sound and effective decisions that improve business performance. Demonstrate personal responsibility for the strategic direction and objectives for your own area of the business.
- Communicate marketing objectives to team members and drive results. Analyse and evaluate the impact of marketing activities e.g. sales, canvassing and customer feedback, and report the outcomes to senior management with relevant recommendations. Proactively seek to understand the marketing strategy of the business, gain knowledge of local area and competition, take action, or upwardly communicate recommendations on action, to improve the implementation and drive marketing activities in area of responsibility.
- Understand how to set sales targets that are challenging but realistic and how to lead team members to achieve sales targets, maximising opportunities and reducing potential threats to sales throughout the year. Manage the team to achieve sales targets through regular monitoring of performance against results, identifying high and low performance on products/services. Think ahead and take positive actions to maximise opportunities for sales, including the use of effective marketing activities, and making use of resources through robust proactive data management processes to meet sales targets. Take ownership of the service offer, keeping self and team up to date with brand developments. Passionately take pride in new products and services, actively promoting these with colleagues and customers.
Skills and Experience needed;
- A full driving licence along with your own car with business insurance are required.
- A minimum of 2 years experience in Estate Agency with excellent all-around knowledge and experience of the process from the Valuation/onboarding process through to offer and sales negotiation, including the sales progression/conveyancing process to exchange and completion.
- Proven track record of a successful conversion of valuation to sales.
- Ability to maximise cross-selling opportunities.
- Ability to inspire and lead a team.
- Drive to achieve in all aspects of work. Demonstrate resilience and accountability.
- NAEA Level 3 Award in Sale of Residential Property or equivalent.
If you're interested in this role, please submit a covering letter another with your CV via the 'Apply Now' button.
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