Infrastructure Technician Apprentice Derbyshire Constabulary

Location

Ripley, Derbyshire | United Kingdom

Job description

What you will do in your working day

• Provide technical support to customers both internal and external through a range of communication channels
• Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
• Interpret technical specifications relevant to the ICT task
• Apply the appropriate security policies to ICT tasks in line with organisational requirements
• Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
• Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
• Apply appropriate testing methodologies to hardware or software or cabling assets
• Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
• Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
• Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners, and cameras.
• Address IT issues by prioritising in response to customer service level agreements
• Support the roll out of upgrades or new systems or applications
• Complete cabling tasks for example coaxial, copper, fibre or remotely.
• Install and commission computer or telecoms hardware
• Maintain computer systems or telecommunications networks
• Research solutions to maintain network communication architectures
• Monitor and report telecommunications or communications systems performance to enable service deliver

The training you will be getting

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be
expected to work towards the Information Communmications Technician Level 3, with support from your employer and the Chesterfield College Group.

What to expect at the end of your apprenticeship

You will be able to apply for permanent employment for this or other roles within the wider force upon successful completion of your apprenticeship.

Job tags

Salary

£12.31k per annum