Director of Cybersecurity
Location
Bracknell, Berkshire | United Kingdom
Job description
Content Guruare a leading global provider of cloud communications solutions that help organizations provide the best customer engagement and experience.
From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.
What we are looking for...
As we expand globally, we are looking for a Director of Cybersecurity to support the widerteam in developing and overseeingthe Information Security and Compliance measures across the business.
Based in our Bracknell head office, the Director of Cybersecuritywill be responsible for monitoring and adapting thetechnical environment to establish required security standards, in line with business requirements and customer expectation.This is a highly technical role working within the CISO function.
Key responsibilities within this role...
- Analysing security environments across the business to identify improvements and ensuring completion of improvement projects to an agreed timetable.
- Co-ordinating quarterly Infrastructure Reviews across the global estate by conducting assessments of the Platforms and Corporate systems.
- Composing reports which make recommendations to the CISO to minimise identified risks and obtain an agreed timetable for remediation.
- Working closely with the CISO and Quality Compliance Executive to provide assurance that policies and procedures for Information Security are effective and adhered to.
- Performing or supervising interal audits and using the results to proactivelysuggest updates to policies and procedures.
- Liasing withexternal security agencies.
- Keeping up to date with security trends, threats and control measures.
- Contributing to the Group Risk Register and carry out assigned actions to mitigate identified risks.
- Providing high quality IT Security guidance documentation and training to the internal technology teams (IT, Operations and Applications).
- Acting as a strategic and tactical partner in the operational and technical development of the Security Operations Centre.
- Ensuring relevant policies, processes and procedures are up to date and uploaded onto the Business Management System in accordance with internal processes.
- Providing training and awareness on policies, processes and procedures in line with the CISO.
- Taking responsibility for the information security aspects as input into the continued achievement of ISO27001, ISO 22301, ISO 9001, PCIDSS, and Cyber Essentials Plus certifications for the Group and any other certifications as directed by the CISO from time to time,. Responsibility includes the implementation of recommendations, driving external and internal audit requirements/outputs through the Information Security area.
- Taking charge of monitoring security policies across Content Guru's global offices to ensure they are maintained.
- Working closely with the Compliance team to ensure information security requirements are available for external audits.
- As required, providing furthersupport to the CISO with other projects and tasks.
About you...
- A Bachelor's degree in a relevant subject.
- Substantial experience in IT/Project Management within the Security sector. (5+ years).
- Proven experience delivering Cyber Security projects of at least 5 years.
- Proven abilityto manage and motivate others, including those not in direct line of management.
- Past experience working with confidential and sensitive material.
- The ability to communicate effectively with all areas of the business and external vendors.
- Experience in CCaaS or cloud technology is desired.
- Security certificationsare desirable but not essential.
- Excellent interpersonal, communication and organisational skills.
About the Company:
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).
Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm® , we enable businesses, customers and colleagues to interact across multiple platforms. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.
We take pride in our core beliefs of teamwork, quality and agility. This ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.
Content Guru knows that inclusivity drives innovation. We are an equal opportunity employer with an inclusive workforce of every race, gender, religion, orientation, or disability. We’re devoted to people, and nurture talent and development.
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