Customer Service Officer (Part-Time, FTC)
Location
Brixton, Greater London | United Kingdom
Job description
Customer Service Officer (Part-Time, FTC)
SW9, London
About Us
Housing for Women is a registered charity and independent housing association. We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services. Since 1934, we have been working to build a more equal society for women, a world where everyone has a safe roof over their head regardless of circumstance, where violence against women is no longer tolerated.
We are currently seeking a Customer Service Officer to join us for a fixed-term contract of 12 months, working part-time for 20 hours per week.
The Benefits
- Salary of £32,591 per annum (pro rata)
- Attractive pension scheme
- Perkbox
- Buying and selling annual leave
- Health Shield
- Season Ticket loan
- Subsidised gym membership
- Course Funding
This is a brilliant opportunity for a customer service professional with experience of managing multi-channel services to join our vital organisation.
In this highly rewarding role, you will ensure the voices of vulnerable women are put centre stage in our decision making, empowering them to build a safe, secure and bright future.
You will join a team of like-minded, dedicated individuals who are committed to building an equal society, in which the specific needs of women are recognised and championed.
As a people focused organisation, we recognise that your development, health and overall wellbeing are vital and our excellent benefits will promote and support your growth.
The Role
As a Customer Service Officer, you will act as an advocate for our service users, ensuring their voices are represented and included in decision making about our service delivery.
Acting as a first point of contact for our customers, you will effectively manage resident queries and service requests via our website, telephone, email and social media.
Liaising with our operational teams, you will ensure requests, complaints and queries are allocated to the correct team and dealt with efficiently, ensuring backlogs do not occur.
Additionally, you will:
- Support resident engagement initiatives
- Maintain effective records to support services to residents
- Monitor query deadlines
About You
To be considered as a Customer Service Officer, you will need:
- Experience of working within social housing or a customer service environment
- Experience of managing multi-channel services
- Experience of developing systems to support customer service functions and the customer intelligence model
- The ability to identify and manage poor performance
- The ability to carry out a range of administrative and financial tasks
- Excellent IT skills including MS Office and using databases
- Strong communication skills and the ability to write clear reports for a range of audiences
- A HND (or equivalent) in customer service or equivalent experience
Other organisations may call this role Customer Service Advisor, Customer Service Associate, Customer Support Officer, Resident Engagement Officer, Customer Liaison Officer, Housing Support Officer, or Housing Customer Support Officer.
Webrecruit and Housing for Women are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
To join our vital organisation as a Customer Service Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Job tags
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