Customer Service Agent (Contact Centre)

Location

Ipswich, Suffolk | United Kingdom

Job description

Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts?

Then we could have a role for you! 

We’re looking for people to answer inbound calls and web chats from employees of our clients in relation to their occupational pension schemes. No prior experience is required as full training will be provided. 

We have a fantastic workplace culture with colleagues who are always on hand when needed to provide help and support. 

The Role

• Answer inbound queries via telephone, email and web chat.
• Return voicemails and make call backs as required
• Record your actions accurately on our database
• Provide an exceptional level of customer service, adapting to different caller scenarios
• Positively represent WTW and our Clients by providing a friendly and professional service
• Work efficiently to achieve team and personal targets set around time to answer calls and offering a ‘Right First Time’ solution

What can we offer you?

As an industry leader, we offer fantastic opportunities for career progression and a competitive salary, rising after completion of a probation period in 6 months. We have a comprehensive benefits package too including an annual bonus, a pension scheme, medical insurance, cycle to work scheme, dining and lifestyle card, eye care vouchers and many other options..

The Requirements

• Keen to provide an exceptional service, with a positive and caller focused attitude
• Good communication skills (listening, spoken and written)
• Natural problem solver, able to work to a high level of accuracy
• Able to work well under pressure and meet solo / team targets
• Computer literate
• Keen to take ownership and assist callers with their queries
• Good time management

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity

Equal Opportunity Employer

Job tags

Salary