Build to Rent Resident Services Manager - The Green,...

Location

Horsham, West Sussex | United Kingdom

Job description

Purpose of the Role

To provide on-site lettings and property management services to an existing build to rent residential development comprising 227 apartments near Crawley.

To be the first point of contact from enquiry stage, viewing the property through to resident move in.

To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage with residents to create a sense of community within the development.

Key Responsibilities

• Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
• Responding to rental enquiries, booking in and conducting viewings and agreeing offers
• Completing all applicant vetting in line with Savills procedures
• Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
• Processing offers and completing all tenancy documentation
• Negotiating renewal tenancy terms and processing the relevant documentation
• Provide first class customer service to residents
• Organising and running tenant services via third parties and in house
• Ensuring up to date resident communication via various channels including social media
• Seeking special offers and discounts for residents from local businesses
• Creating a community feel through communication, events and innovations
• To act as first point of call for residents to report maintenance issues
• Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
• Carrying out regular inspections of communal areas and apartments
• Organising minor works between tenancies to maintain first class presentation of apartments
• Completing check in and check out reports; determining deposit returns
• Work alongside the RSM to ensure H&S statutory requirements are meet across the development
• Managing, coaching and engaging a small number of on site team members

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.

Skills, Knowledge and Experience

• Strong customer service ethic / background
• Positive, can do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette

• IT literate and Social media savvy
• Experience in undertaking viewings would be an advantage

Working Hours - Monday-Friday 9am-6pm 

Salary - £39,000 + (Up to 10% discretionary bonus) 

Please see our Benefits Booklet for more information.

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