Operations Support Manager

Location

High Wycombe, Buckinghamshire | United Kingdom

Job description

Element has an opportunity for a Operations Support Manager to join our team on a fixed term contract based in High Wycombe. This is a great opportunity to work with one of the fastest growing companies in the global Testing, Inspection & Certification sector.

• To be instrumental in the achievement of efficiency targets within the UK client base
• To ensure that audits are delivered against planned dates and accreditation requirements
• To ensure the accuracy of the data in the client database by regular exception reporting
• To ensure that Client Managers have full administrative support in the delivery of their audit schedules.
• To provide reports to assist the Operations team in the delivery of their objectives
• To ensure that the information in the Client Database is accurate for the annual invoice run and ensure that all clients are invoiced in a timely and accurate manner
• To work with the Audit Resources and Technical & Approvals teams in the delivery of client audit programmes and deliver operational efficiencies
• To liaise with the Accounts function working towards the consistent reconciliation of the data in the Client Database and the accounting Fees In Advance reports
• To review Operational Procedures against current working practices. To revise as necessary ensuring their robustness and to maximise opportunities for efficiencies, whilst ensuring that they meet accreditation requirements
• To review all applications for withdrawal of certification with a view to retaining the client
• To ensure that all customer issues and complaints are dealt with in an effective and timely manner
• To support the UK Operations team in the management of the credit control processes
• To provide performance reports as required by the General Manager as necessary
• To undertake any other duties as assigned by the General Manager

• Excellent computer skills – Word, Outlook, Excel and some knowledge of customer databases
• Excellent interpersonal and communication skills – both written and oral
• Experience working in a fast-paced office environment
• Confident and outgoing
• Excellent customer service attitude and skills
• Self-starter with project management abilities, excellent organisation, time management and finishing skills
• Prompt, accurate and reliable
• Diplomatic, yet firm when necessary
• Ability to work to tight deadlines and under pressure
• Ability to supervise and direct others, ensuring they have the correct skills and training to undertake their roles

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

Job tags

Salary