Hemmersbach
Location
Staines upon Thames, Surrey | United Kingdom
Job description
Job-ID: 15209
Onsite level 2 IT support for your users in hardware and software problems
UK - Staines
Professionals
Full-time
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Buddy program
Extensive paid training
Extra hours compensation
Internal career development
Onboarding program
Pension scheme
Trusted working hours
Previous experience resolving problems sitting with the user
Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)
Confidence in addressing break/fix issues – Typically supporting PCs, Printers and MFP
Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential
Due to the varied nature of the role, it may be subject to enhanced referencing or vetting
As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.
You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done.
On any given day, you may be asked to help with anything from IMACD, conference AV setup & Asset management, through to end-to-end diagnostics, Break/fix and even basic networking & mobile/smart device support.
We also operate a walk-up bar for users to facilitate better and faster understanding and resolution to many of their day to day technical problems.
This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.
In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
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