Direct Line Group
Location
Bromley, Greater London | United Kingdom
Job description
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
Our story starts in the ‘80s with Direct Line when we started the ‘direct’ insurance revolution – being the first insurance company to use telephone as our main communication. And with strong values and great people, we’ve grown since then to encompass: Churchill, Privilege, DLG Auto Services, Green Flag, and Darwin - offering a range of services – not limited to insuring your car, home, pet, or travels. But also includes vehicle break down cover, legal protection, and vehicle repair through our own accident repair centres!
What you’ll do:
As the Third-Party Property Damage (TPPD) Technical Lead you will provide technical best practice leadership, oversight and support for Claims, with a focus on Third party property damage. You will play an active and collaborative part also across Claims and the wider business. In the role, you will also:
Provide market and industry insight, including developing relationships with relevant market entities.
Drive the continual refinement and development of third-party property damage strategies to include, enhanced indemnity and income opportunities.
Co-ordinate activities to identify, investigate and develop technical responses to emerging market trends.
Produce timely and high-quality position papers to support strategic requirements.
Lead the continuous development and publication of claims technical best practice for TPPD.
Promote and support the development of technical capability, including design and ownership of class-specific technical learning content.
What we look for:
Experience in a senior leadership role within a Motor Claims environment.
Understanding of the key levers in motor claims that can be utilised to improve indemnity and income performance from both accidental damage and TPPD perspective.
High competency, with in-depth technical best practice know-how and a strong quality ethos.
Passion for and supporter of continuous improvement mindset – with an externally focused view across relevant industries.
Experience in reacting quickly to changing market conditions (whether regulatory or economy related).
A real advocate for the development of claims technical capability.
Works effectively with a wide range of internal and external stakeholders.
Relevant industry qualification(s) are desirable.
Person Specification
Strategic, commercial and customer awareness.
A team player who champions a collaborative working style.
A driven self-starter, passionate about the industry in which they work.
Ways of Working
Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a ‘best of both worlds’ approach combining the best parts of home and office-working.
This role can be based in any of our DLG sites including Bromley, Birmingham, Bristol, Leeds or Manchester. We will also consider home working. The role will require frequent travel, sometimes at short notice to various locations throughout the UK.
Benefits
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle. Our core benefits include:
Flexible annual leave – 30 days at this level. You also have the option to buy or sell up to 5 days each year too to suit you the way you want it to!
9% employer contribution into your pension – regardless of whether or not you pay into the pension plan. You can also opt to take this is a cash benefit instead.
Annual bonus of up to 20% - dependent on personal and company performance
Free private medical cover for you!
50% off home, motor and pet insurance
Free travel insurance
Free Green Flag breakdown cover
Life assurance
Income protection
Access to company car and cycle-to-work schemes
Retail discounts to your everyday shopping needs!
Being yourself
There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We’re proud of who we are, of what we do, and what every single one of us brings.
Every person, team, Squad, Tribe, and Chapter, across every business that makes our Group. And we’re happy to say we’re customer-obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together, we're one of a kind.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Closing date: 22nd March 2024
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