---

---

Location

Lewes, East Sussex | United Kingdom

---

Job description

Technical Writer / Documentation Specialist

Role Overview

Our client, a leading provider of intelligent critical communication solutions, is seeking a highly skilled and detail–oriented Technical Writer / Documentation Specialist to join their dynamic and ever–growing team.

You will be responsible for creating, editing and maintaining technical documentation that effectively communicates complex information to various audiences. This will involve collaborating with Subject Matter Experts, Developers and other stakeholders to produce high–quality documentation that meets industry standards and user needs.

Key Responsibilities

Content Creation:

Produce clear, concise, and accurate technical documentation, including datasheets, user manuals, system documentation and API guides
Translate complex technical information into easy–to–understand and user–friendly content
Collaborate with Subject Matter Experts to gather information and ensure accuracy of documentation
Templates

Planning:

Plan and organise documentation projects, including:
– Creating documentation schedules
– Determining project scope
– Defining target audiences
Conduct research to understand the target audience and tailor documentation accordingly

Editing and Review:

Review and edit existing documentation to ensure clarity, consistency and adherence to style guidelines
Work closely with Development teams to stay informed about product changes and updates

Documentation Maintenance:

Keep documentation up–to–date with product changes and improvements
Proactively identify opportunities to improve documentation and user experience

Collaboration:

Collaborate with cross–functional teams / departments including Developers, Product Managers and Quality Assurance to gather information and ensure accuracy in documentation

Tools and Technologies:

Utilise documentation tools and technologies to create and manage content efficiently
Stay current on industry best practices and tools for technical writing

Ongoing Improvements:

Collaborate with Support teams to address user feedback and improve documentation based on user needs
Collaborate with cross–functional teams / departments, including Developers, Product Managers and Quality Assurance to improve documentation efficiencies and procedures.

Market Research:

Conduct market research to identify industry trends, customer needs and competitive products
Summarise findings and present insights to the Product Management team

Product Development Coordination / Planning:

Collaborate with cross–functional teams to ensure smooth communication and coordination during product development phases
Track project timelines, milestones and deliverables to ensure timely product launches

Data Analysis:

Analyse product performance data and customer feedback to provide insights for product improvements
Generate reports and presentations to assist in decision–making processes

Experience / Attributes

Proven experience as a Technical Writer with a strong portfolio of documentation
Excellent written and verbal communication skills
Proficient in Microsoft Office Suite, project management tools and Adobe InDesign
Strong attention to detail and ability to work independently
Familiarity with software development processes and technologies is a plus
Detail–oriented with a focus on accuracy
Proactive and self–motivated
Strong organisational and multitasking skills
Ability to work collaboratively in a team environment
Adaptability to fast–paced and evolving work environments
Passion for technology and innovation

Education & Qualifications

Bachelor's degree in Engineering, English, Computer Science or a related field

---

Job tags

---

---

Salary