Customer Care Administrator

Location

Redditch, Worcestershire | United Kingdom

Job description

Job Title: Customer Care Administrator

Location: Redditch

Contract: Fixed Term Contract – 10 months

Salary: Up to £26,000

Hours: 8am – 4:30pm – flexible

Our client is currently looking for a full-time Customer Care Administrator who will cover the day-to-day administrative functions of the Customer Care Department.

What’s in it for you?

• 28 days annual leave including Bank Holidays
• Employee Service Award
• Pension Contribution
• Employee Assistance Programme
• Free On-site Parking

Day to Day Responsibilities

• Maintaining the customer care mailbox.
• Log all defects reported from clients into company systems.
• Allocate all live jobs to relevant site managers and all closed jobs to contracts managers. Contact customers to obtain any further details, to schedule works in and to confirm completion/resolution of issue.
• Ensure accurate audit trials for works and completion paperwork for clients.
• Ensure chargeable works are distributed to commercial teams to price and agree with clients.
• Action blockage issues as a priority and ensure contractors attend within SLA’s.
• Update weekly reports and distribute to relevant personnel.
• Ad hoc administrative tasks to support the wider head office. 

As a person you will need the following qualities & experience:

• Maintaining the customer care mailbox.
• Log all defects reported from clients into company systems.
• Allocate all live jobs to relevant site managers and all closed jobs to contracts managers. Contact customers to obtain any further details, to schedule works in and to confirm completion/resolution of issue.
• Ensure accurate audit trials for works and completion paperwork for clients.
• Ensure chargeable works are distributed to commercial teams to price and agree with clients.
• Action blockage issues as a priority and ensure contractors attend within SLA’s.
• Update weekly reports and distribute to relevant personnel.
• Ad hoc administrative tasks to support the wider head office. 

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Job tags

Salary

£26k per annum