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Location

Halifax, West Yorkshire | United Kingdom

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Job description

Operations Manager - Facilities Management (Shopping Centre)

Join a dynamic team as the Operations Manager at a large shopping centre. In this pivotal role, you will work closely with the Centre Director to ensure the efficient management of the shopping center, focusing on high-quality service, statutory and insurance compliance, and the promotion of best practices. If you're a strategic thinker with excellent leadership skills and a passion for delivering exceptional service, we want to hear from you.

Key Responsibilities:

- Provide local leadership and management, ensuring compliance with employee, customer, financial, and operational commitments while maintaining fiscal prudence and achieving objectives within budget.
- Collaborate with the Centre Director, Asset Manager, and FM Team to reduce operating costs and implement strategies, efficiencies, and service delivery solutions.
- Ensure third-party contracts meet specifications, commitments are fulfilled to high standards, and costs are managed effectively.
- Communicate and implement Centre policies/processes to customers, staff, contractors, and tenants, ensuring adherence and regular review.
- Maintain healthy and safe working conditions within the Shopping Centre, meeting Evolve policy/standards, statutory/HSE requirements, and fire safety compliance.
- Work with the Centre Director and Asset Manager to produce annual service charge budgets and contribute to the annual business plan.
- Identify and implement training and development programs to ensure competent staff and a robust succession plan.
- Provide effective teamwork and support to colleagues, ensuring a positive working environment.
- Manage control systems for statutory, policy, and contractual commitments.
- Ensure compliance with statutory and local regulatory requirements, codes of practice, and headlease covenants.
- Deliver effective business communication through advice, review, leadership, and direct contribution to management and team meetings.
- Ensure tenants adhere to standards and requests from insurers, maintaining compliance with relevant H&S issues and guidelines set out in the Tenants Handbook.
- Equip and train staff to respond to emergencies and major incidents, supporting business continuity and disaster recovery.
- Maintain high levels of customer service and ensure a smart and well-presented appearance of in-house staff and contractors.
- Represent the scheme positively within the wider community, establishing good relations and partnerships with stakeholders and local agencies.

Person Specification:

- Excellent leadership skills for effective site management.
- Experience in supplier relationship and contract performance management.
- Experience in property management and space management.
- Health, Safety, and Compliance management and delivery.
- Excellent problem-solving and analysis skills.

Qualifications & Training:

- Qualified to degree level or suitably experienced – desirable.
- H&S Qualification - desirable.

Apply now

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Job tags

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Salary