Ford Customer Service Advisor Apprenticeship - Gravesend ALLEN FORD (UK) LIMITED

Location

Gravesend, Kent | United Kingdom

Job description

What you will do in your working day

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.

The Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

• Dealing with customers both face to face and by telephone
• To process and solve customer service complaints
• Look to promote continuous improvement in customer service

The training you will be getting

Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course.

Level 2 Customer Service Practitioner Apprenticeship Standard.

What to expect at the end of your apprenticeship

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership.

Future prospects are endless by having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in.

Job tags

Salary

£11k per annum