---

---

Location

Sunderland, Tyne and Wear | United Kingdom

---

Job description

What you will do in your working day

Earn while you learn with our award winning training team.

This is an exciting apprenticeship opportunity within our Property & Facilities team.

This a varied role, which requires a mature attitude and involves handling all forms of building maintenance, assisting with refits and building and health & safety compliance across the entire Hays Travel retail estate. You will be liaising directly with branch staff, head office departments and various contractors. Many of the issues we deal with are urgent and time sensitive. Being performance driven, able to prioritise, work on multiple issues and able to adapt to changing situations is essential, but that being said it is a fun team to be part of and every day is different.

Key Responsibilities

• General administration tasks, working with and updating inhouse Smartsheet system
• Ensure documents are filed correctly on Smartsheet or other inhouse data management system
• Keeping branch maintenance records up to date, ensuring compliance dates are being met and recorded
• Actioning maintenance tickets and updating branches of progress
• Email and Telephone communications with branches and contractors
• Composing well structured, clear emails
• Liaising with Head Office departments to provide progress updates

Competencies Required

• A good team player
• Good organisational skills with the ability to prioritise own workload
• A clear and effective communicator with the ability to liaise with internal departments and external contractors
• Problem solving skills
• Ability to work as part of a team in a busy department
• Strong team player who is supportive and strives for success for themselves and their team
• An enthusiastic and positive approach to learning and progressing within the company

Technical Skills Required

• Basic knowledge of computer systems i.e. Microsoft Word, Outlook and Excel with the ability to utilise its key functionalities
• Strong attention to detail and accuracy
• File management skills
• Web Navigation Skills

The training you will be getting

Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.

You will work towards a Level 2 Customer Service Apprenticeship, including Functional Skills in English and maths if required.

What to expect at the end of your apprenticeship

We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice.

---

Job tags

---

---

Salary

£12.53k per annum