Infopro Digital
Location
Ellesmere Port, Cheshire | United Kingdom
Job description
Infopro Digital group is recruiting for a Client Services Account Manager on a permanent basis to join its Barbour ABI brand. Barbour ABI is the UK’s leading provider of intelligence and lead generation services that help clients to generate new business opportunities from the construction sector. With more than 80 years of experience and 100+ colleagues based at Cheshire Oaks within our research, sales, client services and marketing teams, the quality of our data collection processes and existing knowledge in researching and tracking construction projects is second to none – we publish the UK Government’s National Infrastructure & Construction Pipeline and provide the Office for National Statistics with critical data to produce its Construction New Orders estimates.
This role is responsible for a set of client accounts within a defined territory. This responsibility extends from onboarding new clients through a full 360-degree service schedule looking for growth opportunities across Barbour ABI’s portfolio of products. The ultimate objective of manging these accounts is to secure the renewal of services for the client.
Key Responsibilities:
Understand customer strategy and objectives relevant to the Barbour ABI portfolio.
Achieve monthly revenue targets on account renewals.
Proactively look to seek growth opportunities within your portfolio of accounts.
Maintain a strong pipeline of portfolio opportunities to achieve growth targets.
Achieve relevant KPI’s
Effectively manage customer contact levels through diaries.
Conduct Teams meetings with customers on account reviews and renewals.
Ensure customer requests, requirements, queries, and training requirements are met.
Provide feedback from customers to the business.
Accurately log all calls made on the internal CRM system.
Understand and communicate product updates to customers where relevant.
Participate in any training and take personal responsibility for own development.
Assist colleagues when necessary.
Represent the company in a professional manner at all times.
Experience in a similar role
Excellent customer service skills and proven experience in this field
Determined to exceed sales targets and objectives
Good objection handler
Self-motivated and determined
Excellent attention to detail
Excellent administrative skills
Strong planning, organisation and time management skills
Capable of working under pressure to tight deadlines
Takes responsibility for own actions and always keeps commitments
· 25 days leave rising to 27 after 2 years, then to 30 days with increased service.
· Hybrid working – 2 days at home / 3 days in the office (home working is optional)
· Option to finish at 3pm on a Friday
· Additional day off for your birthday
· Long Service Awards
· Life assurance
· Group personal pension plan
· Employee Assistance Programme
· Employee retail discount scheme
· Eye-care vouchers
· Discounted gym membership
· Bike to work
· Free parking
· Additional holiday purchase scheme
· Volunteering days
· Ongoing development and support
· Working hours – 8.30am – 5pm, Monday to Friday
· Friendly and relaxed office environment
· Regular business and department social events
Learn more about us
Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities.
Infopro Digital connects professional communities.
Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.
With our solutions, decision makers make informed decisions and companies develop their business and performance in a sustainable way.
Equal Opportunities
In accordance with ourCode of Conduct Policy, we provide equal opportunities to any employee or job applicant and do not discriminate either directly or indirectly because of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation or any other characteristic or activity protected by law.
To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications. We would therefore be grateful if you would complete the questions on this form. This information will be collected anonymously.
All information is treated in confidence and will not be seen by employees directly involved in the hiring process. The information will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same whether or not they provide this information. Thank you for your assistance.
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