Location
Harrow, Greater London | United Kingdom
Job description
Company Profile:
Electro Rent is a leading global provider of test and technology solutions that enable its customers to accelerate innovation and optimize investments. Electro Rent’s rental, lease, sales, and asset management solutions serve industry-leading innovators in communications, aerospace and defense, automotive, energy, education, and general electronics and have done so since 1965.
Business Profile:
Electro Rent Europe is a leading supplier of test equipment that offers comprehensive strategies for lowering the cost of tests. Our team includes highly skilled engineers, responsive customer service representatives and excellent global logistics professionals, to make sure you get the right test equipment right when you need it. Electro Rent helps design an acquisition approach that helps minimize the cost of acquiring equipment, optimize its use, and maximize return after use, saving time and money at each stage.
Position Summary:
The Inside Sales Coordinator will support our Territory Account Managers and Key Account Managers on the European Sales Team. This role will ensure customers receive accurate technical information and quotations in a timely fashion. Plan and proactively partake in outbound telemarketing campaigns, OEM training and marketing events.
- Experienced in structured consultative sales approach.
- Organising and planning customer and regionally specific approaches in a methodical and systematic way. Taking a broad and long-term perspective when required.
- Technical acumen commensurate with good market knowledge.
- Knowledge of test & measurement equipment and its applications in testing RF components, wireless, digital electronics, semiconductor, optical components and network test.
- Effective time management between reactive and proactive tasks
- Relationships and networking - responsible and professional approach when engaging customers, internal colleagues, suppliers.
- Commercial and entrepreneurial thinking - absorbing information about products, services and customers and applying this information to create solutions. Staying aware of market and customer trends. Taking a commercial and business strategic perspective.
- Good communication skills.
- Influencing and persuading a range of stakeholders (internal and external) including multilevel contact points within customers.
- Attitude and energy, be proactive, self-driven, self-motivated, resilient in the face of adversity.
- Think creatively and contribute to all aspects of the business.
- Leveraging technology to improve performance and taking advantage of all tools and information available to create a competitive advantage.
Experience & Education
- 4 year bachelor’s degree accredited institution
*This position will be Hybrid onsite at our Harrow, U.K. office 3 days a week (Tues, Weds, Thurs)
Physical Requirements
- All positions will require, to some degree, the physical abilities described below to perform the essential functions of the job
- Work the expected hours, consistently arrive at work at the agreed time and follow C ompany rules and guidelines regarding breaks and meal periods. This role will typically work 37.5 hours per week with additional work time as needed
- Communicate effectively, both oral and written
- Move around and through all work areas as needed, may include climbing stairs or ladders
- Lift and/or move up to 5 kilos (i.e. books, reports, binders etc.)
- Regularly sit at the assigned workstation
- Use keyboard or equivalent equipment, to access the computer
- Use hands to manipulate documents and general paperwork to view contents
- Read documents, reports, files etc.
- Communicate effectively using the telephone and email
Electro Rent is the largest, most comprehensive test equipment services provider for market-leading customers around the world. We are focused on delivering outstanding service for customers across a broad range of industries including Aerospace/Defense, Telecommunications, Mobile/Computing, Power & Industrial, Automotive, Medical, Education, New Space, Data Products Rental and more. With the largest global rental fleet of Test & Measurement of inventory, immediate shipping to over 100 countries, and a world-class accredited calibration and repair lab, our team of experts solve tough technical and financial challenges related to testing.
Electro Rent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
All offers of employment are subject to r eceipt of references that prove satisfactory to Electro Rent UK Ltd
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- Contribute towards commercial annual targets.
- Respond to direct phone calls, emails from existing customers, web leads, OEM leads, FE leads in a timely and professional manner.
- Manage the … mailbox, reply with an acknowledgement and basic qualification questions within 1 hour.
- Proactively conduct regular (weekly) outbound calls from ‘Click On’ data from CPO mailers.
- Qualify customers’ requirements, use commercial and technical questions outlined by line manager.
- Liaise with Product Management to assess ER’s ability to supply. SF case must be created in all instances.
- Attending customer conference calls with TAMs and KAMs.
- Ensure TAM, KAM or line manager has reviewed quotations >£5,000 before sending to customer.
- Advise customers on technical configurations and equipment options.
- Diligent and consistently effective management of Sales Force.
- Accurate funnel management including activities, events, next planned activity, sales stage management, closing date, probability forecast.
- Ensure web leads are in the correct status.
- Use Sales Force Outlook plugin to link all associated email correspondence from customers or colleagues.
- If the customer has verbally communicated their requirement, enter the details in the description section of an opportunity.
- Proactively engage support as required to help close Opportunities through Sales Drop-In Calls.
- Deal Management Guide (DMG) required for opportunities valued >50k excluding resellers.
- Creating, configuring and sending quotations using the designated ER system.
- Close new business for ER services (Rental &CPO) including the following key responsibilities:
- Registered address forwarded to Credit Control.
- Obtain necessary credit clearance.
- Obtain a valid purchase order (PO) for each closed opportunity and a delivery address.
- Check and confirm received Orders in the prevailing system operated by ER.
- Send a copy of Order confirmations to CCD (Customer Care Department) and CC (Credit Control).
- Regularly review position against KPIs and Plan and course correct as required to meet the minimum major commercial objectives.
- Position ER, OEM equipment and managed services to customers.
- Cooperate & collaborate with Customer Care, Credit Control, Operations and Logistics to achieve all the above.
- Support any post sales issues as exceptionally requested by customer care or operations.
- Attending sales meetings, conferences or other departmental meetings as maybe required in the fulfilment of duties and objectives.
- Develop and maintain industry and product knowledge through self-learning.
- Demonstrate learning of OEM solutions and seek cross sell opportunities.
Job tags
Salary
£5k per annum
