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Location

Leicester | United Kingdom

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Job description

Job Title: Customer Care Coordinator
Location: South of Leicester
Duration: Temporary until May 2024
Salary: £11.50ph - £13.50ph
Working Hours: Full Time, Office Based

SF Recruitment are currently seeking a dynamic and experienced Customer Care Coordinator for a temporary position with an established construction business located in the south of Leicester. The successful candidate will play a crucial role in ensuring excellent customer service and smooth operations within the customer care department.
Key Responsibilities:
- Understand and comply with company policies and procedures at all times.
- Ensure prompt and efficient progression of matters, following up to completion.
- Fully cooperate with the company's Customer Care Policy.
- Handle general administrative duties, including monitoring customer care emails, reacting to new and ongoing issues, typing letters, reports, schedules, photocopying, scanning, filing, and updating schedules and reports.
- Respond to emails and correspondence, liaise with the MD's PA on escalated matters, and provide weekly updates. Draft responses to customers on escalated matters.
- Answer all calls into the department professionally, log issues appropriately.
- Liaise with the Customer Care Manager to ensure defects are dealt with by the appropriate personnel. Maintain the relevant Customer Service log/monitor.
- Provide administration support for the department, handle and respond to all customer correspondence, collate site/sales paperwork, and handle filing.
- Liaise between sub-contractors and the division to ensure maintenance requests are carried out. Check invoices and forward for payment. Arrange contra-charges where necessary.
- Liaise with the Buying department, order materials as and when required.
- Coordinate the schedule of work for the maintenance team and support the department in effectively dealing with issues post-exchange.

Key Requirements:

- Previous relevant experience in a similar role.

- Working knowledge of all Microsoft packages.

- Strong attention to detail.

- Polite and professional telephone manner.

- Enthusiastic team player.

*Experience in the construction industry would be an advantage but not essential.*

If you meet the above criteria and are ready to contribute to a dynamic team within the construction industry, please submit your CV [email protected]

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Job tags

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Salary

£11 per hour