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Location

Barrow In Furness, Cumbria | United Kingdom

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Job description

Service Transformation and Orchestration - SC Cleared, Barrow

Job Title

Service Transformation and Orchestration - SC Cleared, Barrow

Sector

Government / Defence

Location

Barrow-In-Furness

Type

Contract

Salary

£500-£530 Inside IR35, Negotiable rate

Inside IR35 - negotiable rate

Hybrid working, minimum 2-3 days per week onsite Barrow-in-Furness

SC Clearance required

Coordinate and support standardized processes, procedures, and tools for all delivery towers;

Ensure compliance of following within assigned set of accounts

o SLA & contractual obligations, Quality metrics, CSAT, Productivity targets, Automation targets

Manage all services to clients according to committed service levels.

Deployment of projects to drive sustainable cost savings while maintaining and/or improving service quality

Demonstrable support and execution of Global Efficiency initiatives

Interface with delivery team and SDMs in support of day-to-day operations

Manage the allocation of delivery resources to key organizational priorities in support of existing clients, continuous improvements, and growth opportunities

Drive Improvement initiatives with measurable benefits

Ensuring that a culture of improvement, learning and productivity is in place across their team

Work closely with the Account Delivery leadership

€¢ Training of Account operational resources in line with client and engagement requirements

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