Support and Progression Manager
Location
Newcastle upon Tyne | United Kingdom
Job description
At YHN, our vision is to be ‘First for Housing’. We have bold plans for the future and our people are key to us achieving our goals, so we want to attract the very best.
We manage more than 26,000 homes on behalf of Newcastle City Council and provide a huge range of support services to our customers. From benefits and money advice to providing a repairs and maintenance service and supporting customers with their tenancies, we strive to make living easier.
We offer a forward thinking and open environment where our people are empowered to make a difference, coupled with competitive salaries and a wide range of benefits. These benefits include flexible working, generous annual leave allowance, local government pension scheme and access to extensive learning and development opportunities plus regular support from your manager.
The Role:
This is an exciting time to join our Support & Progression Young Persons Services as we implement new ways of working to enable a psychologically informed approach to service delivery and re-model our Young Persons Services.
You will provide line management to a team of Support Workers who support young people who might be experiencing multiple difficulties and who are at risk of homelessness. This includes providing access to accommodation in one of our Young Persons Accommodation projects wherein the team offers practical and psycho-social support to help young people. This is done by ensuring that customers are safe and have skills to be able live independently to help them move on into their own tenancy. You will provide case work support and reflective supervision to help ensure that safeguarding procedures and relevant legislation and policies are followed and that where necessary a multi-agency approach is taken.
The Person:
You will be an effective leader with extensive experience of delivering support services to vulnerable customers that are psychologically informed. You need to be able motivate staff to deliver excellent, customer focused services. You will be the kind of person who looks for continual opportunities to deliver improvements and create innovative services. You will show emotional intelligence in dealing with the needs of customers and your staff. Passionate about working with vulnerable customers to improve their lives. Have good IT skills and be diplomatic, assertive and credible and able to work collaboratively with a wide range of groups to achieve best practice outcomes for customers. Ability to deal with conflict effectively and bring problems to a satisfactory conclusion.
Work flexibly across the City, including carrying out home visits.
At YHN we are committed to being a Psychologically Informed Environment (PIE) that prioritises its relationships with customers and invests in staff learning and development. We are in the process of rolling out a comprehensive workforce development plan in partnership with Aneemo a national leader in PIE and trauma informed practice with more than 350 frontline staff and managers being enrolled. PIE provides a framework for us to all use that determines our language and approach when communicating and engaging with customers, building on the good practice that already exists within our housing and support services.
Most of our full-time vacancies are available on a job share basis, if you want to discuss this option for this vacancy or if you would like to have an informal discussion about the post, please contact Gemma Shiel,
[email protected] The successful applicant will not commence in their role until satisfactory DBS clearance is obtained.
We are committed to protecting and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. This post is working in regulated activity. If you are successful, we will undertake additional recruitment checks which will include a check to see if you have had any criminal convictions, a check of police information and we will check the barred list(s). It is a criminal offence for a barred individual to apply for a job in regulated activity.
PLEASE NOTE: We do not accept CV’s, only online applications. To apply, click on the “Apply Now” tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.
YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.
An organisational review is currently being undertaken by Newcastle City Council on the services delivered by YHN, which is expected to conclude over the next 6 months.
Job tags
Salary
£38.22k - £42.4k per annum
