Liberatii
Location
Chilworth, Hampshire | United Kingdom
Job description
Liberatii, a trailblazer in the $60B SQL database market, is seeking a head of operations. We have developed a unique software solution that makes databases interchangeable, and we are now on the brink of significant expansion. In this role, you will report directly to our CEO and play an integral part in enhancing efficiency, streamlining processes, and driving productivity. This dynamic role offers the right candidate an incredible opportunity for growth, with the potential to transition into a COO role in the future.
As the Head of Operations, your responsibilities will span three main domains:
1. Leadership:
- Act as a strategic partner to our Co-Founders for key operational decisions.
- Oversee multiple projects and provide regular updates to stakeholders to manage performance and results.
- Evaluate and optimize resources, tools, and processes for efficiency and cost-effectiveness.
- Foster cross-functional collaboration to ensure a smooth end-to-end process for our customers.
2. Go-to-Market Strategy & Operational Excellence:
- Serve as a subject matter expert on our business product, processes, and operations.
- Oversee go-to-market strategies, ensuring sales targets are met and helping to identify and onboard early adopters to achieve product-market fit.
- Establish and manage partnerships with cloud providers, system integrators, and managed service providers.
- Liaise with partners and engineering teams to bring our product to market.
- Actively participate in creating and executing an operational roadmap (including sales, hiring, and engineering processes) that ensures operational excellence, business continuity, and customer/employee satisfaction.
3. Customer Success:
- Lead our Customer Success team, ensuring clear and consistent communication with our customers.
- Develop and implement customer-centric strategies to improve response times, resolve customer issues efficiently, and enhance overall customer satisfaction.
- Serve as a feedback loop for our product and engineering teams, ensuring customer satisfaction and addressing pain points.
- Analyze weekly reporting to identify ways to improve key metrics, including customer satisfaction rate.
Qualifications:
- Proven experience in leading a high-urgency operational team within the software industry.
- Comprehensive understanding of operational management, deep tech, and enterprise software development.
- Demonstrable experience in managing complex operational challenges.
- A talent for identifying high-potential individuals early in their careers.
- An ability to communicate complex operational concepts clearly.
At Liberatii, we are committed to fostering an environment that supports innovation, collaboration, and growth. We are building a team that thrives on speed, is passionate about continuous improvement, and is dedicated to solving real-world problems for our customers. If you resonate with our mission to drive change and deliver value, we'd love to hear from you.
Join us in shaking up the Database industry!
£50,000 - £70,000 a year
We offer generous share options on top of salary. #J-18808-LjbffrJob tags
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