Location
Worcester, Worcestershire | United Kingdom
Job description
Job Role: Debt Recovery Administrator
Location: Worcester
Hours: Monday to Friday - 35 hours per week
At Innovus we committed to delivering market leading solutions and professional services and as a Debt Recovery Administrator you will be contributing to our vision to recognised as the market leading provider of services to the UK’s property sector.
We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry.
Main Responsibilities
Acting as the first point of contact for any resident enquiries, answering all incoming calls and responding to emails.
Providing excellent customer service to over 1400 leaseholders and residents.
Carrying out Land Registry searches and cross-referencing of data.
Checking Lease/TP1 documents for interest rates.
Corresponding with Leaseholders via letter, telephone and/or email.
Monitoring of shared inboxes and replying to individuals, Mortgage lenders and solicitors.
Agree and monitor payment plans.
Take credit/debit card payments over the telephone.
Managing incoming and outgoing post.
Accurate scanning and filing of letters/court documents.
Ensuing all queries from all sources are adequately answered, quickly and efficiently in accordance with internal guidelines.
Skills and Experience
Demonstrable experience of delivering exceptional customer service.Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customers and clients with a resolution focused mentality whilst also being creative in your approach.
Able to work with autonomy and as part of a wider team.
Efficient in maintaining administration and record keeping electronically.
Ability to work under pressure, within deadlines and able to prioritise and manage time effectively.
Excellent IT skills, social-media awareness and up to date with new technology.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity and Inclusion
We’re committed to promoting diversity at Innovus and recruit on merit. We will consider applications from job share applicants.
Innovus is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If you have a disability, please let us know what adjustments you may need to the recruitment process to perform your best.
Ready to apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
Please note, due to our sector all roles are subject to an Enhanced DBS.
If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.
Job tags
Salary
£24k per annum
