Location
Cambridge, Cambridgeshire | United Kingdom
Job description
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.
As a Concierge Apprentice with Hilton you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months . No prior experience needed – just a passion for Guest Service ! Applicants must hold a full UK drivers license.
A WORLD OF REWARDS
- £11.05 per hour
- Smart uniform provided and laundered
- Free and healthy meals when on duty
- Grow your Career!
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ()
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Subsidised Taxi Scheme
- Guest Experience Day after successfully passing probation
- Modern and inclusive Team Member’s areas
- Dedicated 1-2-1 support throughout your apprenticeship
- Functional Maths and English skills offered alongside the program
What will I be doing?
A Concierge a pprentice will be required to undertake all reasonable duties as assigned by your head of department .
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Working within t he Concierge team
- Welcoming guests warmly
- help with recommendations, directions and reservations on transport, attractions and restaurants
- Maintain high levels of guest service
- Comply with Health and Safety r egulation s
- Complete all aspects of the apprenticeship program
- Work a variety of shifts including early mornings, evenings and weekends
What are the desired skills ?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering a high level of customer service
- Ability to work on your own or in teams
- The ability to deal with enquiries in a professional and polite manner
What are the desired personal qualities ?
- A passion for hospitality and guest service
- Willingness to learn
- The ability to stay calm under pressure
- Excellent grooming standards
- Ability to work in a fast-paced environment
Job tags
Salary
£11.05 per hour
