Location
Preston, Lancashire | United Kingdom
Job description
Credit Specialist – Preston – Option for 4-day week!!
Centric Talent are delighted to be recruiting for a Credit Specialist on behalf of one of our clients, who are a leading Financial and Customer Care outsourcing partner.
Credit Specialist - The Role & Responsibilities
This role is customer service focussed and will involve:
- Contacting global telecoms customers to secure payments
- Liaising with customers about overdue invoices
- Dealing with people based in Canada, The Caribbean, and Latin America and Europe, Asia, and Africa
- Communication via email and telephone
In this role, associates must deliver an effortless customer experience by liaising with internal business partners and resolving complex account issues to positively impact customer payment behaviour.
The role of the Credit Specialist is to operate around three key dimensions:
- Maintain high-quality standards in customer calls, emails, and accounts work.
- Consistently exceed individual KPIs and contribute positively towards overall team performance.
- Respond to change positively and assist Management to identify improvement opportunities & continuous development.
The role will require, but is not limited to:
- End-to-End Account Management
- Creating urgency and utilizing questioning skills to identify primary root-cause for non-payment of all overdue invoices.
- Communicating effectively to secure payment commitments and monitor payment receipts from customers.
- Manage all customer requests for:
- Vendor forms
- Invoice copies
- Account reconciliations
- Contract copies
- Billing disputes
- Missing payment investigations
- Customer account changes (name, address, contact, VAT number, PO numbers)
- Payment or credit allocations and/or refund eligibility
- Host conference calls with key stakeholders to facilitate the resolution of complex billing issues.
- Participate in continuous improvement forums to help Managers identify opportunities to streamline day-to-day tasks.
- Initiate customer feedback surveys via email for all two-way interactions
- Deliver an exceptional experience to internal and external Global Telecoms Client customers.
Credit Specialist - Working Hours:
This is a full-time position working Monday-Friday. However, the potion to condense hours into a 4-day work week is also available. Please note - this is a fully office-based position.
Shift Patterns:
- Monday – Friday 37.5 hour per week
- 7am - 5.30 pm
- 2 pm - 1030 pm (shift premium of up to 20% available is paid on this shift)
- For the right candidate, our client can offer a 4-day working week (condensed hours)
Credit Specialist - Skills, Experience & Attributes
What is our client looking for?
- Demonstrable experience in a customer service environment
- Fluent English verbal and written communication skills
- Good computer skills
- Sound judgment and decision making
- Analytical and problem-solving abilities
- Sufficient mathematical knowledge
- Attention to detail.
- Ability to multi-task and set priorities.
- Negotiation skills & conflict resolution
- Tenacity and resilience
- Dispute resolution
- Support, respect, and kindness
- Active support with initiatives to improve performance and drive efficiency.
- The ability to work well within a team, as well as individually.
If you feel you have the necessary skills and experience to excel in this role, and would like to speak to someone about this exciting new opportunity, please click to 'Apply' today and a member of our recruitment team will be in touch with you to discuss your application further.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Centric Talent will be acting within your interest and will contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us.
We are an equal opportunities business and we are determined to ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable
Please be aware, Centric Talent do NOT charge any fees for arranging work for you – if anyone asks you for money to organise an interview or assessment, please contact us immediately.
Job tags
Salary
