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Location

Swansea | United Kingdom

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Job description

Would you like the opportunity to be at the centre of an exciting and evolving Enforcement team?

If so, we are looking to recruit an Earned Recognition Examiner to join us at the Driver and Vehicle Standards Agency (DVSA) and we’d love to hear from you!

The Earned Recognition team is a small team of enforcement professionals who provide vital support in achieving DVSA’s aims to provide safer driving, safer roads and safer journeys.

This exciting role involves liaising with a range of key stakeholders and assessing compliance levels through conducting analysis of data, detailing driver’s hours and maintenance system performance indicators. You will be required to make robust decisions and recommendations and support colleagues where necessary.

The team is responsible for conducting a range of duties to ensure that accurate and thorough assessments are completed regarding performance indicators, applications, audit reports and other data streams. You will play a key part in the ongoing development of the Earned Recognition scheme with a good knowledge and understanding of I.T. systems and audit standards.

Responsibilities include, but are not limited to;

• Investigating prohibitions and notices that have been issued within the business e.g. Driver’s hours or Tachograph offences, gathering evidence from internal and external sources when required to evaluate the notices.
• Assist with the management of the Earned Recognition Scheme mailbox, including replies to customer facing enquiries, process of accident or incident reports and Key Performance Indicators.
• Analysis of data and information provided by operators in regard to the Earned Recognition (ER) scheme, to assess initial application data, monitor KPI data on a regular basis, and to liaise with relevant operators to agree required actions, conduct DBA, or other supportive actions.
• Assess current forms, guides and information provided internally and externally, giving feedback on how these could be improved or become more user friendly.
• Working collaboratively with team members to assess cases received into the ER team and to reach decisions for further actions, including intel or cases submitted in a Case Review Meeting (CRM) forum.
• Good relationship management with internal and external stakeholders including (Traffic Commissioners, Operators, Authorised Audit Providers, Approved I.T. Suppliers, Members of the Public, Training Providers, Trade Associations and Contract holders)

For more information about the role and responsibilities please see the attached Candidate Pack.

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Job tags

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Salary

£28.12k per annum