2nd Line Support Engineer
Location
Warrington, Cheshire | United Kingdom
Job description
IT Support Engineer – Windows Server, AD, M365, Intune, VMware, Hyper-V, Backups
We’re looking for an IT Support Engineer (2nd Line) to join a well-established and trusted managed service business with endless opportunity to grow and further your career.
You’ll join an existing team where you’ll get full exposure to the range of technology and solutions the business offer giving you a great opportunity to truly develop your skills.
You’ll be working with: - Windows Server
- M365
- Intune
- VMware & Hyper-V
- Exchange
- Active Directory
- SCCM
- Networking
- VoIP
- Azure
Day to day you’ll be: - Logging and processing support tasks from all sources (calls, emails and tickets)
- Resolving support cases and recording the resolution actions in the case management system
- Delivering outstanding customer service
- Providing technical support for a range of technologies and clients (From SME’s to Enterprise level)
- The point of technical escalation for the 1st line team and ensuring high levels of service are delivered and maintained.
- Installing and configuring computer hardware, software, systems, networks, printers, scanners.
- Investigating, diagnosing, and solving computer software and hardware faults
- Taking full ownership of incidents and ensuring they are quickly prioritised appropriately
- Working closely with users to resolve queries
- Dealing with general maintenance of hardware (including desktop & laptop builds)
- Communicating and liaising verbally and in writing with all stakeholders (Internal users, customers, suppliers etc.)
- Diagnosing and resolving complex business issues in an MS environment
- Managing hardware and equipment maintenance upgrades
- Pursuing personal development of your skills/ knowledge base to effectively perform the role at a high standard.
If you’re a 2nd Liner or looking for the opportunity take ownership and further your skills then please apply with your CV.
2nd Line Support Engineer | IT Support Engineer | Second Line Support | IT Technician | Technical Engineer | Service Desk engineer | Infrastructure Analyst | Tier 2 Engineer | Infrastructure Engineer
Job tags
Salary
£25k - £29k per annum
