NHS Jobs
Location
Plymouth, Devon | United Kingdom
Job description
Communication and Relationship Skills Provides and receives highly complex, sensitive, or contentious information with key stakeholders at all organisational This includes supporting local, system, regional and national projects to ensure all parties are fully briefed and consulted in implementing best practice relating to advanced clinical practice. Communicates highly sensitive, complex condition related information to patients, their relatives and/or carers using a compassionate, empathetic, and reassuring approach. Be at the forefront of inspiring and engaging in cross-boundary working with clinical practice initiatives across the system and beyond. Utilise a positive approach to working with difference and diversity, challenging stigma, and using the best possible communication methods. Utilise well-developed mediating and interpersonal skills in appropriate situations. Understands and is responsive to barriers to understanding both when delivering and receiving information. Provides effective professional and compassionate leadership. Exhibits the highest level of interprofessional and communication skills and develop effective communication strategies with members of the multi-disciplinary team. Receives, provides, analyses, evaluates, and synthesise highly complex information and present this information to a range of internal and external stakeholders. Deals with highly complex and conflicting subject matter problems in day-to-day work including the management of potentially antagonistic situations with patients, staff, and other stakeholders. Forms relationships with staff and managers across the Trust and system to build trust and enhance the reputation of UHP. Uses expert knowledge and experience to provide professional advice and support to nurses, allied health professionals, midwives, health care scientists, pharmacists, medical associate professions, human resource services and other staff and managers at service, corporate or system level. Ensures awareness of sources of support and guidance and provide information in an acceptable format to service users, recognising any difficulties and referring where appropriate. Maintains confidentiality as required by professional, local, and national policy. Acknowledges situations where a breach of confidentiality is legal and ethical. Takes responsibility for the delivery of a detailed, accurate and potentially complex clinical handover to colleagues in other specialities and primary care e.g., General Practitioners Provides feedback to other workers on their communication at appropriate times. Adapts presentation style to settings ranging from one to one, to large/very large groups. Presents complex, sensitive, or contentious information to large groups. Maintains professional approach when working in potentially antagonistic, hostile, or highly emotive environments. Understands barriers to acceptance and is responsive to different communication strategies and/or approaches. Communicates service-related information to senior managers, staff, external agencies, drawing upon highly developed motivational, persuasive, negotiating and reassuring skills. Present specialist information to large groups of multi-professional staff. Lead on formal presentations at a local, regional, national, and international level. Demonstrate expertise and compassion in managing/reconciling conflicting views, where there are significant barriers to acceptance or understanding. Reconciles inter and intra professional difference of opinions. Provide direct and indirect consultancy in different situations, sharing expertise with the widest possible audience and developing and sustaining the capacity and capability of the workforce. Create a culture of effectiveness, inclusiveness, and excellence across how services are traditionally delivered, to develop high-performing, independent health-care teams across the system; and good places to work, where people matter and people from all backgrounds can excel. Celebrate high-performing teams that support staffs well-being and demonstrate commitment and empowerment in line with clear principles, values, and ways of working. Maintain a high profile within the Trust and outside, providing a contribution to the achievement of organisational goals and ambitions. Develop a questioning, open and transparent culture within practice that will enable professionals, clients and carers to take part in the development of excellent care. For further details, please see the attached JD.
Job tags
Salary
£70.42k - £81.14k per annum
