Level 3 Business Administration Apprenticeship - AnistenHomes INSPIRE ATA LIMITED

Location

Ilford, Greater London | United Kingdom

Job description

What you will do in your working day

• Answering telephone & dealing with general enquiries.
• Daily filing of all company documentation which must be in accurate order and organised at all times.
• Ensuring all documentation and records within your responsibility are completed and filed correctly.
• Accurate data entry onto company software & system server.
• Sorting and resolving all utility bill/council tax queries.
• Sorting and resolving supply issues of gas/electric to dwellings including debts present at checkout/in prior to new occupancy take on.
• Drafting of letter correspondences, tenancy packs etc.
• Arranging collection or delivery of landlord post received to the office.
• Managing inventory & ordering of office supplies to ensure smooth office operations i.e. printer inks, office stationery, ordering of letterheads/business cards etc.
• Management of Company handsets -phone vcml messages left – retrieve, log and action or allocate to assigned departments.
• Reporting & resolving of any faults with office equipment with suppliers i.e. handset faults, printer faults, card machines etc.
• Customer data complying with GDPR regulations. This includes keeping up to date records on file for both landlord & Tenants personal information.
• Key admin support to be provided to Sales/Lettings Manager and complete tasks as assigned.
• Handling all administration for welcome packs and providing customers with these within 24-48 hours of contract commencement date.
• Any other ad hoc admin duties required.

Benefits:

• Eligible for an NUS card for discounts in shops and restaurants
• Eligible for an apprenticeship oyster card, 30% off travel
• Discount on Nandos, ASOS, Vue cinema and much more
• Earn while you learn
• No debt
• Automatic rise in pay after 12 months
• Prizes and vouchers to be won (apprentice of the month)
• Secure a job with little or no experience
• Remote learning

The training you will be getting

The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

• Milestone 1. The Organisation - (Aims, Values, Policy)
• Milestone 2. IT Skills  - (Systems, Record and document production, Financial processes and Professionalism and productivity).
• Milestone 3. Communication –  (Verbal, Digital, Social Media, Stakeholder Management, Problem Solving, Integrity and Productivity)
• Milestone 4. Continuous Improvement – (Processes, Coaching and Developing others, Decision Making, Quality and Responsibility). 
• Milestone 5. Project Management – (Project Lifecycle, business fundamentals: Finance, Change, PESTLE, leading a project).
• Milestone 6. Preparation for End Point Assessment
• Level Business Administrator qualification upon successful completion of the apprenticeship

What to expect at the end of your apprenticeship

• Future Opportunities for Progression 

Job tags

Salary

£13.31k per annum