Facilities Manager

Location

Southport, Merseyside | United Kingdom

Job description

Main Function: Facilities Manager

Location: Southport

Salary: up to £40,000 DOE

Due to the growth of the Facilities Management contract to include more service scope, we are creating the role of Front of House Facilities Manager to act as a senior support for the Estate Manager.

The overall purpose is to support the ‘Estate Manager’ with maintaining effective Facilities and Front of House across the Clients Estate.

Management service delivery and effectively act as their deputy.

This includes directly managing the Front of House team, managing the Post team, managing soft-services contractors, getting involved in FM projects and deputising for the Estate Manager in their absence.

This role will include a high level of responsibility and accountability, and this individual will be liaising with employees directly on facilities matters.

This role will be based from the Front of House, so these duties will remain, but in addition the following will also be added :

· Take responsibility for ensuring effective facilities management is delivered at all times.

· Find ways to improve facilities management within your demise and implement ideas.

· Take on day to day responsibility for duty setting of the Front of House team. Act as the line manager in the absence of the Estate Manager.

· Be responsible for the Front of House rota, dealing with any sickness/holidays ensuring full cover at all times

· Arrange sub-contractor visits from the soft services contractors

· Complete monthly audits with a sub-contractor representative on the sub-contractors including cleaning & security

· Attend quarterly review meeting with the sub-contractors and input in to the KPI meetings

· Attend Pareto FM’s six monthly managers days

· Act as the point of escalation for any operational FM issues locally in the absence of the Estate Manager.

· Assist in reviewing & updating FM procedures, processes and team structures.

· To add intelligent thought to processes, procedures, team duties, team structures and implement effective methods for enhancement.

· Deliver the highest level of service standards and customer relationship management.

· Deliver exceptional communication skills with a vibrancy for driving standards forward.

. Day to day management of the Post team and assisting with the development of processes and improvements.

. Be responsible for the Post team and dealing with cover, any sickness / holidays and ensuring all duties are carried out.

. Completion of weekly / monthly management reports that cover all services across all sites. This will include full PPM and H&S data. This will extend to quarterly strategic reviews.

. Assistance with the implementation, management and delivery of a global CAFM system working closely with the customer to ensure it is fully optimised.

. Manage core sub-contractors effectively ensuring they are operating in line with their specifications and delivering value for money.

Additional Important Areas Required For The Role:

Health & Safety Management

· An understanding of health and safety to ensure compliance across the operating portfolio at all times in line with the company standards.

· Assisting with regular audits to ensure statutory items are adhered to.

Service Delivery

· Develop strong relationships with clients and Pareto FM teams

· Focus on FM innovation in service delivery and exceeding customers contractual requirements

People Management

· Manage Front of House direct reports

. Manage Post Team

· Communicate effectively in both written and verbal format to ensure that your team are clear about our expectations

· Assist with all disciplinary, sickness and grievance in line with Pareto policy with significant support from your Pareto manager.

· Provide regular feedback on performance as required

Client Liaison

· Be the key client contact point for all issues in the absence of the Estate Manager

· Deal directly with the client staff in resolving issues

· Provide regular formal and informal client communication

· Attend the monthly/quarterly client meetings as required

Contract Particulars:

· A BIFM qualification (or similar) level 3 or above

· A minimum of IOSH Managing Safely qualified or equivalent.

· Strong knowledge of FM service delivery across all services lines

· Excellent planning and organizational skills

· Excellent verbal, written communication and presentation skills

· Strong IT skills

· Effective time management, never late mentality

· Ability to manage own workload and work on own initiative

· Ability to work in, and adapt to a rapidly changing environment

· Comfortable challenging poor standards or behaviour and implementing change

· Ability to work co-operatively with others to complete tasks and implement process improvements.

Job tags

Salary