Ignite Digital Search Limited
Location
Edinburgh | United Kingdom
Job description
Fancy helping to revolutionise the world of investments and advice?
We're looking for a passionate Account Manager who wants to be part of a FinTech organisation revolutionising the world of investments and advice.
If you are an experienced Account Manager or Relationship Manager with experience in Tech, SaaS, or FinTech, this is a brilliant opportunity to join a scaling FinTech in the wealth management space.
You’ll be helping build a future where everyone can access financial markets effortlessly and affordably.
The role.
We’re looking for someone to get excited about diving into a role that offers variety, complex problem-solving, and building meaningful connections.
As an Account Manager, your mission will be to:
- Forge deep and valuable relationships with prestigious customers, representing colossal £m’s in revenue.
- Lead the way in implementing a governance framework and conducting service reviews that will make clients’ heads spin.
- Collaborate seamlessly with the Customer Success team to create a holistic and unparalleled experience for clients.
- Analyse customer issues and root causes, unraveling mysteries and ensuring excellent customer satisfaction.
- Master the art of stakeholder management and help define what customer excellence truly looks like for our clients and distribution channels.
- Work alongside customers and the Partner Launch/Onboarding team, guiding them through the seamless migration of existing businesses and uncovering new areas of growth through innovative products and services.
- Track customer trends, providing invaluable advice on product development and distribution strategies that will shape the future of our company.
- Be the voice of customers and the cheerleader across the company, inspiring teams and individuals to think and act empathetically.
- Play a vital role in shaping the company’s long-term objectives and developing plans to achieve them in collaboration with our esteemed customers.
About you.
Ideally, you’ll have a solid understanding of the Fintech industry and a knack for APIs, but if you’re hungry to learn, we’ll help you soar to new heights!
We’re searching for an extraordinary individual who:
- Offers strong experience working in the fintech, wealth management/investments, financial planning, or financial advice sectors
- Embraces their superpower of empathy and connects deeply with our diverse and esteemed customer base.
- Thrives on driving exceptional client outcomes, proactively navigating the path to success.
- Lives and breathes the satisfaction of helping clients, always going above and beyond.
- Relishes the chance to work in a rapidly growing fintech realm, where the learning curve is steeper than a mountain trail.
- Holds an unwavering passion for the role of technology in revolutionising the financial landscape.
- Radiates charisma and boasts impressive communication skills, forging instant rapport with anyone they meet.
- Embraces ambiguity, remaining proactive and resilient, ready to conquer challenges
The benefits.
You will be rewarded with a comprehensive benefits package designed to support your well-being and professional growth, including:
- A generous holiday allowance, including flexible bank holidays and a day off on your birthday
- Paid leave for dependents and volunteering opportunities
- Length of service awards, including paid sabbatical
- Flexible hybrid working in Bath, Edinburgh, or London
- Employer pension contributions, life assurance, and private medical insurance
- Enhanced parental leave and flexible work arrangements
- Support for your financial well-being, including access to financial coaching and investment plans
- Various health and well-being initiatives, including mental health support and therapy
- Learning and development opportunities, including access to online training courses
- Employee discounts and perks, including retail discounts and cycle-to-work schemes
Ignite Digital Talent are committed to creating equal opportunities, and welcome job applications from all who are qualified and eligible to working in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances.
Job tags
Salary
£70k per annum
