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Location

London | United Kingdom

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Job description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion:
Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Job Description

Were on the hunt for an exceptional Restaurant Manager, to join our team in London, reporting into the F&B Director , you will be accountable for the smooth running of our operation, in conjunction with our managers deliver a seamless guest experience for all that dine with us. You will lead and support our teams to exceed expectations and have a vast experience and knowledge in food and drink, a history working within a premium setting is essential.

Qualifications

Objective: The Floor manager is ultimately responsible for supervising the restaurant team, ensuring floor operations are running smoothly and consistently throughout all services.

 

Essential Duties and Responsibilities:

 

• Assist F&B Director in a Al necessary duties and take ownership in her/his absence

• Check floor set up prior to service start time

• Ensures smooth service to all guests visiting restaurant, karaokes and Ateliers

• Ensure rotas are aligned in reflection to our wage budgets and fair to the staff involved

• Maintain uniform standards

• Conduct F&B trainings as relevant {allergens, food bible...}

• Communicate and store all relevant training material and documentation to all team members using the provided platforms

• Maintain fluid communication between restaurant, bar team & kitchen teams

• Create and maintain a safe environment for team members

• Ensure all new members receive induction

• Ensure all POS systems are up to date and managed properly

• Ensure Res Diary is fully functional

• Conduct duty manager shifts

• Attend and contribute to weekiy F&B management meetings

Skills/oualifications:

• +3 years experience in a busy restaurant

• Strong knowledge of all F&B related matters {rotas, floor set up, allergens, food bibles...)

• Knowledge of all menus and services from breakfast to dinner

• Previous experience dealing with events and/or large groups of guests

• Strong knowledge of steps of service to train and develop new team members

Additional Information

What’s in it for you…

• A competitive salary and extra benefits package!
• 28 days holiday (including bank holidays) + pension scheme.
• A Health Cash Back Plan to claim money back and gain access to support for your physical wellbeing, private medical, dental and optical support .
• Enjoy a free night at Mama London and a meal for two in completion of probationary period.
• Goes without saying, but we’ll feed you during your shift.
•  Up to 50% off rooms globally across the Accor, Ennismore and Mama Hotels for you and your nearest and dearest globally
• 30% of food and drinks for you to enjoy at any of our Ennismore locations 
• From completing two years service gain an extra days holiday for each years completion caped at 35 days 
• A fantastic Training program to get you settled into the business and progress through the ranks of the business
• Regular team get togethers, bi-annual parties – Mama knows how to have a good time!
• A brilliant place to work which encourages a family and friendly atmosphere

Important to know…

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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Job tags

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Salary