Ingenio Technologies
Location
Brighton, East Sussex | United Kingdom
Job description
A 2nd Line Engineer plays a crucial role in addressing service requests efficiently and professionally. This role presents an excellent chance for a driven individual seeking career advancement in a fastpaced setting. Within our rapidly expanding multifaceted technology enterprise the prospects for professional growth are exceptional. We place equal emphasis on interpersonal skills as we do on technical expertise. Therefore we seek individuals who are not only technically proficient but also excel in communicating effectively with clients simplifying complex technical concepts into easily understandable language.
Join our team and become part of a thriving organisation that has experienced consistent growth year after year. Established in 2005 weve built a remarkable culture that is both supportive and friendly ensuring youre always in good company. Our team is characterised by a cando attitude where hard work is the norm and successes are celebrated collectively.
At the heart of our operations are our core values with a strong emphasis on learning and training. This commitment to continuous development ensures that we not only meet but exceed the expectations of our great clients. Working with us youll find that our clients are a joy to interact with further enhancing our dynamic and rewarding work environment. Join us and be part of a journey where professional growth and a positive workplace culture go hand in hand.
We offer a comprehensive benefits package that includes:
25 Days holiday bank holidays
Exam training scheme with a completion bonus upon successful completion
One day of homeworking per week
Private cashback health scheme available
Access to a pool vehicle for workrelated activities
Secretlabs chairs in the office
Electric Standing desks
Beantocup coffee machine and complimentary soft drinks
Free ample onsite car parking.
10 minutes walk to train and bus stop
Six subsidised EV charging points
Summer and winter parties
Regular scheduled onetoones and an annual review
Mileage allowance
Provide primary assistance and troubleshooting via telephone and remote support for technical issues including Microsoft Operating Systems Microsoft 365 Applications Internet and Network Connectivity and various Business Applications.
Manage allocated tickets by updating details logging time and escalating when required.
Adhere to revise and create documentation for technical issues.
Address notifications generated by our remote management and monitoring systems.
Collaborate with the technical team to efficiently handle tickets and find solutions.
Identify resolve test repair and service hardware networks and VoIP telephones.
Maintain an updated library of documentation for client applications and unique infrastructure accessible to service desk teams.
Proficient in diagnosing and solving technical issues and proposing sustainable solutions.
Ensure punctuality for all scheduled appointments.
Handle incoming and outgoing calls for customer support and coordinate with thirdparty suppliers as necessary.
Comply with organisational procedures and protocols.
Cultivate positive client relationships.
Participate in onetoone meetings to receive constructive feedback for personal development.
Support in project execution delivery and managing workload.
Minimum of 2 years IT experience in a similar role
Effective time management meticulous attention to detail articulate communication and strong interpersonal skills in customer service.
Selfdriven with the capability to operate both individually and as part of a team.
Familiarity with Windows operating systems and Microsoft 365.
Proficient in English with the ability to simplify technical terminology for general understanding.
A reliable individual who is open to seeking assistance when necessary.
Confident in making decisions and exhibiting sound judgement.
Job tags
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