Location
Bracknell, Berkshire | United Kingdom
Job description
Our client is on the lookout for graduates with genuine passion for technology to join their fantastic Support team based in Bracknell, Berkshire. As a Support Engineer, you will deliver exceptional technical solutions to our customers from first call to resolution.
If you're a graduate keen to develop your career in a thriving technical environment, this is the role for you!
The Role
- Maintaining ownership of incidents from the initial customer report to resolution.
- Prioritising and categorising faults promptly, escalating to other teams in the business where necessary.
- Delivering software or infrastructure updates.
- Following appropriate technical troubleshooting guidelines and techniques to diagnose and resolve issues.
- Maintaining a commitment to keeping customers informed and build and maintain relationships of trust with customers.
- Providing excellent customer service at all times.
The Person
- Bachelors degree/equivalent in STEM or Computer Science related subject.
- Experience communicating technical information to a variety of technical and non-technical people.
- Highly technically able.
- Strong problem solving skills.
- Good experience of delivering customer service.
- Great spoken and written communication skills.
Job tags
Salary
