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Location

Weybridge, Surrey | United Kingdom

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Job description

Senior Service Coordinator
Weybridge (Hybrid Working)
Competitive salary + Bonus + Benefits

Are you a driven and determined, service focussed individual, experienced in customer relations and coordinating? Would you like to work for the worlds’ leading manufacturer and installer of air conditioning and heat pump systems? Then this may be the role for you….

Benefits:

Daikin UK care about what they do and who helps them to do it, so they put great emphasis on rewarding their employees every step of the way. This includes:

• Hybrid Working (after successful probationary period).
• Highly Competitive Annual Bonus
• Comprehensive Private Medical and Personal Accident Insurance plans
• Employer Contributions to Pension
• Investment in your training and development to encourage and support your career progression within the company
• 25 days annual leave + Bank holidays
• Competitive pension scheme, dining card, shopping discounts and social events.

How you will make an impact:

Supporting our Regional Service Manager and Service Operations Lead to improve productivity. You will be focussed on processing field service requests and using the service planning system to identify suitable engineers and dates for them to attend sites.

• Communicating with customers throughout the process to resolve any issues in a timely manner.
• Producing quotations using SAP/Salesforce.
• Processing customer orders and service partner purchase orders.
• Working with the regional admin teams to ensure working processes are the same across the regions.

About you:

Utilising your previous experience in coordinating resources, liaising with customers and engineers to assign site attendance to meet customers’ requirements. Fully versed in either: Salesforce or SAP systems is desirable.
You will be highly organised and able to prioritise, whilst being able to show flexibility in an ever-changing market.
Adopting great negotiation skills to effectively influence engineers availability, to support urgent demands in resolving reactive breakdowns.

About us:

Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 90 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.

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