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Location

Brentford, Greater London | United Kingdom

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Job description

Job Title:  Community Clubhouse and Hub Manager

Department: Core 

Reports to: Head of Business Services 

Salary: £40,000 - £44,000

Closing Date: 17 March 2024 

About the Role
We are developing a new Clubhouse at Gunnersbury Park, which will incorporate a social café and learning and activity space. The space will complement our stadium hub, adjacent to Brentford’s Gtech stadium.

This is an exciting opportunity to develop a community café and be part of creating a space that will provide opportunities for the local community. As well as developing a diverse and engaging range of programs at our Community Stadium Hub.

About You
We are looking for a creative, imaginative, and energetic individual who can lead a team of people, develop partnerships and programmes, and deliver impactful events across our Hub sites. Creating a new vibrant café, means that the successful candidate will have appropriate experience from the catering industry. You will also have experience manging a team, using your own initiative, and good project management skills.

Brentford FC Community Sports Trust

With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life.

Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 100 members of staff. The Trust is forecasting further significant expansion over the next two years following its appointment as a key partner in the redevelopment of Gunnersbury Park [as a sports hub], and its move to new, larger, purpose-built premises directly adjacent to the new Brentford FC 17,500 capacity stadium near Kew Bridge in 2021.

Inclusion Statement

Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. Whilst our recruitment decisions are always based on merit and suitability, we welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.

Safeguarding Statement

Brentford FCCST is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the club’s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team.

General Trust Accountabilities

• To ensure compliance with all relevant policies, including health and safety and safeguarding policies
• To ensure compliance with all relevant legal, regulatory, ethical and social requirements
• To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC Community Sports Trust
• To keep confidential any information gained regarding the Trust and its personnel
• To maintain a flexible approach to work at all times

Main Purpose of Job

We are looking for a creative, imaginative, and energetic individual who can lead a team of people, develop partnerships and programmes, and deliver impactful events across our Hub sites (Gunnersbury Park and Community Stadium Hub) Creating a new vibrant café, means that the successful candidate will have appropriate experience from the catering industry.

This role has been developed through funding from The Premier League and PFA fund with the specific aim of creating positive, sustainable social outcomes through running community projects in accessible , inspiring environments.

This new role combines creativity with operational responsibility as we aim to maximise the social outcomes from these new community spaces, building a sustainable financial base for further development. Initially, you will have the objective of building up activity at the stadium hub whilst working as part of a team to create the new park hub. Once the park hub, known as the Clubhouse Concept, is running you will be responsible for its effective operation.

We will be working with our partners The University of West London (UWL) to create engaging events and provide exciting work and project experience opportunities. We also will be working with the Charity, Change Please, to install a west London training academy for homeless people or people on the edge of homelessness, creating employment opportunities in the café.

The new space is within the Gunnersbury Park Sports Hub, Popes Lane, W3. It is a bright, perfectly positioned space that includes an outdoor area. We aim to fully utilise the space operating a vibrant Clubhouse, comprising of a café and an inspiring space for learning, training, and entertaining.

Our Hubs will provide an accessible and inclusive community space and we expect to support and engage with diverse service users. This will include children and adults at risk, therefore safeguarding and keeping our sites safe is a key responsibility for this role. These groups may include: 

• Children and young people
• People with disabilities,
• People who need more support with their mental health, including those who are in the process of reintegrating into the community.
• Families and individuals experiencing poverty, homelessness, and facing economic hard times.
• Older people who might be isolated, inactive, or suffering with dementia.

This is a unique role that requires a combination of creativity and business acumen with people skills. The opportunity is to build a sustainable model that creates lasting impact for people in our surrounding communities.

Responsibilities

Clubhouse and Community Stadium:

• To develop, create and implement the Clubhouse social café
• Oversee and manage the growth of a social business, using an innovative approach.
• Collaborate with the Head of Business Services to manage expenditure for the Clubhouse social café and Community Stadium Hub.
• Plan a a diverse range of programming within the spaces with the aim to create social impact through offering employment, training, and mentoring coupled with focus events.
• Build positive relationships with external and internal partners.
• Link with other Trust and Club hubs to maximise impact and opportunity.
• Develop complementary social programmes.
• Manage the delivery of funding KPIs set out on the Premier League PFA Community
• Fund funding agreement. This will relate to development milestones and social outcomes from targeted projects.

People Management

• Lead a team to manage the day-to-day running and operation of the Clubhouse social café and Community stadium hub.
• Develop and coach the team to provide an efficient, effective, and interpersonal service.

Safeguarding

• Stay informed about safeguarding policies, procedures, and best practices.
• Actively seek opportunities to enhance safeguarding measures and contribute to the continuous improvement of safety protocols.
• Collaborate with other team members and departments to create a cohesive approach to safeguarding.
• Maintain accurate records of incidents, concerns, and actions taken.
• Effectively communicate with staff, clients, and visitors to promote a culture of safety and awareness.
• Handle sensitive information with the utmost confidentiality, especially regarding individuals' personal details and concerns.

Key Internal Relationships

• Head of Business Services
  

• Front-of-house and Events team.
  

• BFCCST CEO
  

• Head of Finance
  

• Head of Social, Education and Health Hub
  

• Trust Operations Director
  

• Trust Project Leads

Key External Relationships

• The Premier League Charitable Fund

• Gunnersbury Park Director of Operations

• University of West London Faculty leads.

• Change Please project leads.

• Gunnersbury Park Sports Hub Manager

• Trust Impact and insight Manager

Person Specification 

Essential

• Experience of successfully operating a catering busines
• Entrepreneurial acumen with a social emphasis
• Excellent communication skills
• Understanding of business planning and financial prudency
• Ability to build and maintain partnerships.
• Managing a team
• Experience of project management and delivering to targets.

Desirable:

• Evidence of developing staff
• Evidence of developing successful community projects
• Understanding of safeguarding when working with community groups

Personal Qualities:

• Passionate about people and community development
  

• A Team-player
  

• Creative and dynamic
  

• Well organised
  

• Always willing to learn

Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years. You can find out more about this at

Please also note that a CV application will not be sufficient. Applications will not be considered where the application form has not been completed in full.

If the role you are applying for involves regulated activity, please fill out the  

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