Bromley Council
Location
Bromley, Greater London | United Kingdom
Job description
Job Category : Admin / Clerical
Location : Civic Centre, Bromley Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary; £12.32 per hour
The Housing Options & Support Service currently has a number of vacancies and whilst recruitment to these is underway we are looking to temporarily recruit Housing Options Admin Officers. Customer Service Experience.
MAIN PURPOSE:
To undertake (on and off the job) training to investigate, assess and advise customers under a statutory duty, in line with Housing Act 1996 (Part VI and Part VII), as amended by the Homelessness Reduction Act 2017, Homeless Code of Guidance and all other relevant and/or associated legislation.
Provide advice, information, and support to vulnerable residents, who approach the Council’s Housing Options and Support Service in need of help and support with their housing, assisting to prevent or relieve their homelessness and sustaining tenancies.
To work collaboratively with other housing teams and Council departments, Local Authorities colleagues, Registered Providers, and external partners to achieve the best outcomes for customers and to meet Service objectives and performance indicators.
Provide an excellent resettlement support service for vulnerable people showing care and compassion, finding solutions to their housing needs, through holistic, fair, and accessible service delivery.
The role will be:
• Based at the Bromley Civic Centre, Stockwell Close, Bromley, Kent
• Monday to Friday, 9.00am – 5.00pm (36 hours)
• 4th July 2022 – 30th September 2022 (minimum of 8 weeks within this period)
• £12.32 per hour
The successful candidates will be offered basic training:
• In the Homelessness legislation
• On the Housing IT Systems and processes
• To understand the causes and effects of homelessness
• Homelessness administration and casework.
EXPERIENCE
Job tags
Salary
£12.32 per hour