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Location

Colchester, Essex | United Kingdom

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Job description

Provides Systems team are looking for two Technology Support Analysts to join on a fixed term basis.

The Technology Support Analyst will provide a single point of contact for all stakeholders in relation to the Access system and to support the rollout of all modules to required group companies.

Key requirements:
• Expert knowledge of Access Group Social Care or Healthcare systems or similar social care EPR
• Demonstrable experience in development of reports and data extraction
• Working knowledge of Data Protection Principles and Duty of Confidence
• Good working knowledge of modern information technology, including; desktop operating systems, software packages, laptops, tablets and smartphones
• Experience of working on an IT service Desk or similar role

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision:Transforming Lives

Values:Care, Innovation and Compassion

Mission:An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Eligible for NHS Pension

Core Requirements
• Promotes and assists in the implementation of procedures designed to attain and maintain compliance of the ISO27001 (BS7799) and other relevant IT standards. This will involve following and suggesting improvements to Information security processes that ensure compliance and accreditation with IT security best practice
• Logging problems with national and local helpdesks and managing to satisfactory conclusion.
• Providing user support on the Service Desk, ensuring all calls are logged and resolved or passed to a senior member of the team.
• Creating training and information materials
• Participating in Change Advisory Boards, making suggestions on improved ways of working.
• Organising, booking and advertising Training Sessions.
• Assisting in audits.
• Acting as a first point of contact for customers and staff, dealing with telephone calls to the department, transferring them in a timely manner and taking messages.
• Production of articles for inclusion in weekly and monthly communications to staff.
• Organise meetings on behalf of others
• Keep up to date with national guidance and Provide policies, highlighting any required changes to the department’s manager.
• Maintaining user system accounts and permissions
• Ensuring recording of all work in line with the organisations procedures, ensuring all work is appropriately approved and authorised through the change control processes.
• Routinely checking data held on configuration items and ensuring this is kept up to date and all identified gaps are rectified.

Systems Speciality
• Creating and assisting stakeholders with system process creation.
• Making agreed updates to system configuration under the guidance of a senior member of the team.
• Delivering training to end users.
• Expert knowledge of Access Group Systems or other Health or Social Care systems.

This advert closes on Wednesday 20 Mar 2024

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .

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