Apprentice Patient Services Co-ordinator
CORNERWAYS MEDICAL CENTRE
CORNERWAYS MEDICAL CENTRE
Location
Ringwood, Hampshire | United Kingdom
Job description
What you will do in your working day
Key Duties:
- To maintain patient records as directed by the Patient Services Manager and defined by standard protocols.
- To deal with telephone enquiries and direct callers appropriately.
- To liaise with the Patient Services Manager and Patient Services colleagues on matters of administration to ensure the efficient and timely operation of the surgery.
- To work closely with the Patient Services Manager to ensure the efficient operation of the Patient Services Office in the handling of all matters concerning patient appointments and records administration.
- To accurately record and confirm patient appointments within the electronic appointment system.
- To ensure that appropriate information is prepared for Doctors who undertake home visits.
- To liaise with other agencies on behalf of the Doctors as and when directed, for example, arranging patient transport.
- To record and relay messages to other members of the Health Care Team ensuring that urgent priorities are recognised.
- To undertake processing of confidential medical correspondence as and when necessary, at all times maintaining the strictest confidentiality.
- To undertake the duties of Front Desk Co-ordinator as and when directed to ensure that patient enquiries are dealt with efficiently and handled in an appropriate and friendly manner.
- To undertake such additional duties as may be necessary to ensure the efficient operation of the Patient Services Office and as directed by the Patient Services Manager.
The training you will be getting
Customer Service Practitioner Level 2.
This apprenticeship programme is delivered with a blended learning approach and includes a mixture of on site tutor visits and online tutor led sessions. All delivery is completed in the workplace and you will not need to attend any off-site training.
What to expect at the end of your apprenticeship
Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become a permanent member of the team.
Job tags
Salary
£21.26k per annum
