Service Owner - Operational Applications
Location
Leamington Spa, Warwickshire | United Kingdom
Job description
Service Owner – Operational Applications – Tachbrook Park, Warwick
£67,000 - £82,000 With Excellent Benefits
Creating a better world, a better company, and a more fulfilling future…
The Tech and Digital team at Calor Gas are looking to recruit an engaging and proactive Service Owner – Operational Applications
Calor’s Mission Statement to keep Customers Safe, Warm, Working, and Informed will be achieved through the success of its five main objectives:
1. To delight its customers
2. To be a great place to work
3. To be more effective through simplification
4. To digitalise
5. To grow
To ensure the focus on these objectives, Calor has recently re-organised its Tech and Digital function. The Application & Platforms Team comprises three portfolios:
- Commercial Applications
- Operational Applications
- Supporting Applications
The primary responsibility of the Service Owner – Operational Applications will be to manage the estate of SaaS and on prem products, ensuring the applications support the business as expected and incidents are managed according to agreed vendor SLAs. The applications in this portfolio can be categorised as follows:
- ERP application – SAP S/4HANA 1909.
- Ortec – VMI forecasting & Supply planning
- OBTC – Onboard truck computer
- Paragon – Route planning & Scheduling
- Other critical application supporting daily operations
In addition to application management, the Service Owner – Operational Applications is responsible for
- Driving the continuous delivery of changes to enhance business performance, including working with SaaS providers to influence product improvements;
- Identifying opportunities to simplify the application estate to optimise opex and streamline support models.
- Managing the application estate and drive SaaS vendors and internal teams to achieve the above goals
So, what will you need as a person:
- Solid and proven experience (8+ years) in a global SAP environment and ability to demonstrate a working, cross-modular knowledge of S/4 HANA 1909 and higher business suite
- Proven work experience with working on one or more application such as Planning & routing systems like Paragon, VMI forecasting applications like ORTEC etc.
- Must have strong configuration expertise in one or more modules of SD, MM, PM, FICA, IS-Oil in S/4 HANA 1909 and higher business suite
- Extensive vendor management experience, including contract negotiation, SLA measurement / tracking, relationship, and escalation management
- Software Lifecycle & Release Management
- Budget and resource management
- Demonstrable experience managing / coordinating cross-functional teams
- Delivering on time to cost/quality
- Collaboration and negotiation skills
- Preparing and providing SAP solution demonstrations to the team, business partners and leadership, including end user support
- Ability to operate in Off-shore/on-shore resource model
- Ability to manage a complex vendor landscape
- Demonstratable experience managing small-medium, multi-functional teams
- Workshop Facilitation experience
- Experience managing agile delivery teams
Desirable:
- Oil & Gas / Utility sector / supply chain management experience
- Project management experience
In return, we offer:
- 25 days annual leave plus Bank Holidays
- Holiday Purchase Scheme
- Private medical insurance
- Company pension scheme
- Company Bonus
- Company car/cash allowance
- Discounts/Cashback/Offers from major retailers
At Calor, we are committed to fostering a diverse and inclusive environment where everyone feels valued, respected, and empowered. We believe that our differences make us stronger, and embracing diversity is not only the right thing to do, but it also drives innovation and success.
We understand that building an inclusive business is an ongoing journey, and we are dedicated to continually learning, evolving, and challenging ourselves to create a more equitable and inclusive future. We encourage all members of our community to join us on this journey, as we firmly believe that diversity and inclusion are essential for a better, brighter tomorrow.
To be considered for the above opportunity you must be eligible to live and work in UK.
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