Claims Handler

Location

Bristol | United Kingdom

Job description

Location: Bristol/hybrid

Salary: £26,000 - £32,000 dep on exp + annual bonus + benefits

Who we are

Allianz is a global insurance company serving across 70 different countries, but from the very first day you join our team you’ll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture.

We have a fantastic opportunity to join our family of talented people as a Senior Claims Handler or Claims Handler , depending on experience. You will be working within the Technical Claims Department of the Legal Expenses division based at Bristol, Aztec West. You will be required to attend the office a minimum of one day a week with the flexibility to work from home.

Role description

The successful applicant will have a varied caseload of Before The Event claims ranging in complexity and value.

The role will include managing legal expenses claims from the opening stages through to conclusion. This will involve assessing technical legal claims against Family, Motor and Commercial policy wordings, carrying out further investigations,  appointing and managing solicitors liaising directly with solicitors, policyholders and brokers answering wide ranging queries and assessing costs incurred at conclusion.

You will work closely within a team supporting each other but will need to work independently managing your own caseload and prioritising your work so that customer expectations and service levels are met.

Full training will be provided for the role -you will be required to attend site as and when agreed, initially full time to receive support.

About you

• You will ideally have a good understanding of legal expenses Insurance end to end processes and products.
• You will have excellent written and verbal communication skills with the ability to listen and absorb technical information, explain complex decisions in a simple way and when required, the ability to negotiate to achieve good outcomes for our customers.
• You will be able manage relationships with colleagues, solicitors and external customers with the ability to be persuasive and respond objectively when challenged.  This is a busy, demanding role and therefore, you will need to have the ability to multi-task, managing telephone calls, emails, queries from colleagues as well as making new claims decisions which requires an excellent attention to detail.
• You will hopefully have a good understanding of Financial Ombudsman Service and our regulators practices and procedures.

What we will offer you

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

•    Annual bonus scheme
•    25 days holiday plus bank holidays
•    Contributory pension scheme
•    Life cover
•    Group Income Protection
•    Flexible buy/sell holiday options
•    Flexible working arrangements
•    A discount up to 50% on a range of insurance products including car, home and pet
•    Retail discounts

Our ways of working

Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.

Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us. 

Our purpose and values

We secure your future
Be Brave | With Heart | Everyone Counts | Inspiring Trust

Our purpose and values are more than just words on a website - they are the why and how of Allianz. They influence everything we do and guide us how to do it. Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best. Building an inclusive culture for us all to succeed.

Diversity & Inclusion

At Allianz, we value diversity and inclusion and back this up with our accreditations. Allianz is EDGE certified for gender inclusion, members of the Women in Finance Charter, members of the Stonewall Diversity Champion programme, signatories of Business in the Community’s Race at Work Charter, and an Armed Forces Covenant gold standard employer.

We have a range of employee networks focusing on gender inclusion, cultural diversity, LGBTQIA+, disability and long term health conditions (including neurodiversity), intergenerational and life stages, parents and carers, mental wellbeing, menopause support and armed forces and veterans, all supporting you to bring your best and authentic self to work. 

Join us - Let’s Care for Tomorrow.

Job tags

Salary

£26k - £32k per annum