---

---

Location

Birmingham | United Kingdom

---

Job description

To apply for this post please complete the online application process on our website:

Data from your diversity monitoring form will not be shared with the recruitment panel.

*we accept other forms of submission including video and audio recordings.

The Rep is a Disability Confident Employer. If you would like to apply under this scheme please selection this option on our application portal.

The Rep supports and encourages applications from refugees seeking asylum in the United Kingdom. We will guarantee an interview to any refugee if they meet the minimum criteria for the job vacancy and has the legal right to work in the UK. If you would like to apply under this scheme please select this option on our application portal.

If you would like to request any adjustments to enable you to apply for this post or to fully participate in an interview, please contact [email protected]

The deadline for receipt of applications is Tuesday 2nd April at Midday

Interviews will be held at The Rep on Tuesday 9th April 2024.

Guidance

Please read the job description carefully before starting your application to ensure that you meet all of the essential criteria and are able to provide evidence in your application to support these areas. Only relevant information will be considered when shortlisting candidates.

In line with GDPR, your application will be retained securely for 6 months before being destroyed if you are unsuccessful.

Vacancies will generally close by the deadline, however, we reserve the right to close the vacancy early if we receive a high volume of suitable applicants. We therefore advise candidates to submit their applications as soon as possible if they wish to be considered for the role. Any applications made after the deadline will not be considered.

Role Summary

The Security Concierge role is integral to the safe management of our public spaces and will often be the first member of staff that our audiences engage with. The welcome the Concierge provides will set the tone of our customers’ experience.

Main Duties and Responsibilities

· To provide timely and efficient information, guidance and advice to visitors and staff

· To ensure the safety, comfort and wellbeing of customers and staff at all times

· To care-take the foyer spaces within the theatre

· To discourage any local nuisance

· To provide a security presence that prevents and detects crime

Specific Responsibilities

· Ensure customers’ requirements are delivered and ensure excellent customer service is maintained at all times.

· Welcome visitors to the theatre and signpost appropriate areas of the building in a friendly and efficient manner.

· Work closely with the Customer Experience Team to ensure seamless customer care and management of the public spaces.

· Liaise with relevant Library of Birmingham staff as and when necessary and triage general LOB enquiries.

· Patrol all public spaces, ensuring security of customers, staff, stock, fixtures and fittings.

· Deal with any anti-social or disruptive behaviour firmly and assertively whilst maintaining a customer focus.

· Maintain and monitor venue safety and security, taking appropriate action where necessary; undertaking locking up duties as required.

· Support safe evacuation procedures in an emergency situation.

Key relationships

This role forms part of the Facilities and Operations team. You will be managed by the Facilities and Operations Manager.

Internal

· Members of the Customer Experience Team

· Members of The Facilities & Operations Team

· UVB & BREL

External

· Users of the theatre and the public

· Library of Birmingham Security Team

· City Centre Wardens

· West Midlands Police and Community Support Officers

Person specification

You must have

If you do not demonstrate that you meet all these criteria you may not be shortlisted.

· Excellent communication skills

· Experience in a customer focused environment

· SIA Door Supervisor badge

· Standard DBS check

It’d be great if you had

If we need to choose between candidates who meet the essential criteria, we may take these factors into account.

· Personal Licence Holder

· First Aid

· British Sign Language

· Knowledge of fire evacuation procedures & protocols

Terms & Conditions

Period of Work

This is a permanent contract, subject to successful completion of a probationary period of 3 months.

Pay

£11.64 per hour

Hours 780 per annum (based on an average of 15 hours per week) on an annualised contract

Evening and weekend will be required.

Holidays

20 days per year, rising to 25 days with service, plus bank holidays. The holiday year runs from 1 September to 31 August each year

Notice period

The notice period will be 4 weeks

Location of work

Your main place of work will be The Rep in Birmingham, but you may be required to work permanently or temporarily at other locations locally

You may be asked to work temporarily in other locations in the UK. Your role may involve some international travel.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .

---

Job tags

---

---

Salary

£11.64 per hour