Location
Manchester | United Kingdom
Job description
Who we are
We are Everything Tech Group; an award-winning IT Company based in Manchester, Sheffield & Derby. We are looking to recruit some top talent to help us grow and thrive! We are looking for a Business Administrator to join our Business Support Team.
Job Purpose
To provide holistic administrative assistance across the business to ensure smooth operational running and productivity. To provide exceptional customer service. To be a positive member of the Everything Tech team.
Key Tasks and Responsibilities
- To be responsible for the day-to-day completion of allocated Business Support tickets and tasks.
- To undertake regular reviews of live Business Support tickets and mailbox queries to ensure speedy allocation, completion, and escalation, if required.
- To provide proactive, friendly, and professional customer service in response to all customer queries and requests.
- To be responsible for processing sales and purchase charges through the Autotask, Xero and aBILLity systems.
- To undertake timely and accurate release of customer billing.
- To assist in the collation and scrutiny of monthly managed services prior to recharge to customers.
- To support the timely and accurate input of customer contracts into the Autotask system.
- To complete regular data extraction and data input to assist the Business Support Team in business reporting for both internal and external purposes.
- To adhere to month end procedures and timescales to meet SLT reporting deadlines.
- To assist the wider team in generating company purchase orders and fulfilling customer orders, when required.
- To assist the wider team in receiving ‘Goods In’ and tracking ‘Goods Out,’ when required.
- To complete administrative tasks set by wider team members, using the full Microsoft Office suite, including Word, Outlook, Excel, PowerPoint, Teams, SharePoint etc.
- To act as a point of contact for all office & building management related queries, resolving any issues and escalating as appropriate.
- To assist in replenishing office supplies for multiple office locations.
- To follow standard operating procedures when using all groupwide software packages.
- To provide conscientious and friendly assistance to all customers, suppliers, and teammates, ensuring speedy allocation or escalation to other team members where necessary.
- To work in conjunction with the Business Operations Director in identifying business improvement projects.
- To assist the Business Operations Director in process and systems development to continually improve and streamline operational processes and customer experience.
- To perform any other duties as required by the company to ensure the successful and efficient running of the business.
- Responsible for following the companies BMS while monitoring the performance of it and reporting issues to top management.
Experience, Qualifications, Personal Attributes
- At least 5 GCSEs including Mathematics, English and ICT
- At least 2 years administration experience is desirable
- Experience in billing or finance is desirable
- Positive and proactive attitude
- Confident
- Well presented
- Articulate and tenacious
- Excellent communication and people skills
- Self-motivated with the ability to work under pressure, both alone and as part of a team
- Willingness to learn and excel
- Natural motivation to progress and develop
- Ability to prioritise own workload to meet deadlines
- Good IT skills
- High attention to detail
- Confidential and trustworthy
- Ability to adapt approach and style to meet specific customer needs and resolve conflict
- Team player
- Company role model
Key Relationships
- Business Operations Director
- Business Support Team
- Senior Leadership Team
- All Staff
- All Customers
- All Suppliers
Valuing Diversity and Inclusion
At Everything Tech Limited we aim to create a workforce that is representative of our society, knowing that embracing differences enhances the capabilities of our business and makes for a happy place to work. We are proud to recognise and celebrate that we have a diverse culture where employees are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion, or ability.
Job tags
Salary
£23k - £25k per annum
