Location
Leatherhead, Surrey | United Kingdom
Job description
Salary: Circa £32k + Excellent Benefits
Working Hours: 35 hours per week
The Client:
Our client, a leading charitable organisation in the health and social care sector, specialises in personal care services, including washing, dressing, and operates a Day Unit for early-onset dementia.
The Role:
As a Senior Service Manager , you will oversee unpaid carer services, ensuring operational excellence and compliance.
Responsibilities:
- Supervise service provision, addressing gaps and optimising resources.
- Develop and implement strategic plans aligned with the business goals.
- Lead care professionals, participate in Out of Hours, and contribute to continuous improvement.
- Attend Care Worker team meetings and contribute as needed.
- Investigate HR / Employee relations concerns within the care team.
- Build and maintain strong relationships with stakeholders.
- Collaborate with Training and Compliance Manager to ensure sector compliance.
- Work with Recruitment Coordinator on staffing requirements.
- Conduct comprehensive performance reporting.
- Attend networking events as required.
- Address pays queries and invoice issues from unpaid carers.
- Conduct monthly themed audits of the sector.
Requirements:
Essential:
- Previously worked as a Service Manager or in a similar role.
- Previous line management experience in a care setting.
- Willingness to commence NVQ Level 3 and/or Level 5 in Health and Social Care.
- Care Certificate, knowledge of CQC regulations, and Health Care Act.
- Knowledge of safeguarding protocols.
- Strong understanding of (unpaid) carer needs.
- Valid UK driving licence with a roadworthy car.
Desirable:
- Previous experience with Learning Disabilities, Autism, and Dementia strategies.
- Possess management experience in multi- disciplinary team.
- Background in writing audit risk assessments and care plans.
- Skilled in training frontline staff.
Benefits:
- Competitive salary
- Pension scheme
- Life assurance
- Overtime availability
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Job tags
Salary
£32k per annum
