Administration Apprentice SOUTHERN COUNTIES CARING LTD

Location

Crawley, West Sussex | United Kingdom

Job description

What you will do in your working day

• Efficiently manage the agency's office tasks, including answering phone calls, responding to emails, and handling day-to-day administrative duties
• Maintain accurate and up-to-date client records, ensuring confidentiality and adherence to data protection regulations.
• Prepare and maintain documentation related to staff training, certifications, and compliance

Coordinating Staff Rota’s:

• Collaborate with the care agency's management team to create and manage staff Rota’s, always ensuring proper coverage for client care services
• Address scheduling conflicts and communicate any changes in the Rota effectively to all staff members involved
• Monitor staff attendance and punctuality, reporting any concerns to the appropriate supervisors
• Assist in the development and updating of care plans for clients, incorporating their individual needs, preferences, and goals
• Work closely with care managers and care coordinators to ensure care plans align with the specific requirements of each client and comply with relevant regulations and standards
• Review and revise care plans regularly to reflect changes in clients' conditions and care needs
• Act as a liaison between the care agency, clients, and care providers, fostering positive communication and resolving any issues that may arise
• Collaborate with the recruitment team to ensure adequate staffing levels are maintained, considering leave, vacations, and staff turnover
• Participate in quality assurance and compliance initiatives to uphold the agency's high standards of care and service delivery.
• Identify areas for improvement in administrative processes and actively contribute to implementing efficient solutions
• Proven experience in office administration and coordination, preferably in a healthcare or care agency setting
• Strong organisational skills with the ability to manage multiple tasks efficiently
• Excellent written and verbal communication skills
• Empathetic and caring nature, understanding the needs of both clients and care providers
• Proficiency in using office software and care management systems
• Knowledge of relevant regulations and standards related to care provision is desirable
• Ability to work collaboratively as part of a team and independently when required
• Flexibility to adapt to changing priorities and requirements

The training you will be getting

Provider: Bromley College of Further and Higher Education. 

On programme training:

• Level 3 Business Administrator Apprenticeship standard
• Level 2 Functional Skills in maths and English if required
• Institute of Apprenticeship Certificate

End-Point Assessment (EPA)

• Knowledge Training Test
• Skills Test
• Oral Questioning - Underpinned by portfolio

What to expect at the end of your apprenticeship

• Further progression may well be available in other areas within our sector, upon successful completion of Level 3 Business Administration Apprenticeship

Job tags

Salary

£10.3k per annum