Location
York, North Yorkshire | United Kingdom
Job description
The Role
You will provide firstline technical support to our internal employees and contractors. You will be providing both remote and inperson support with IT equipment and associated software youll be the primary contact for all things IT so excellent stakeholder management experience is required.
You will work with modern cloud technologies and systems and youll regularly interact with all members of the Company including oneonone time with our Owners and Directors.
Key Responsibilities
- Setting up and deploying IT equipment for new users
- Managing users permissions in Microsoft Azure
- Receiving queries and issues on a ticketing system ensuring that all actions are logged and that progress is made promptly and accurately.
- Responding to software or hardware queries via email IM or phone ensuring a positive interaction with employees
- Escalating issues where needed to the relevant team members.
- Support in the undertaking of specific projects as instructed by the IT Team
- Facilitating the upgrade or roll out of new equipment.
Skills and Attributes Required
- Previous experience in a Technical/1st Line Support role
- Confident communicator
- Great problemsolving skills
- A thirst for knowledge and development
- Willing to remain abreast of the various software and hardware technologies used within the business.
- A working knowledge of the following would be preferred: Dynamics 365 HubSpot Power BI.
Job tags
Salary
