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Location

Daventry, Northamptonshire | United Kingdom

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Job description

JOB TITLE: Customer Service Manager

LOCATION: Daventry

SALARY: £34,000 - £36,000

HOURS: 37.5 Hours - Fully office based

Office Angels Northampton are currently recruiting for an experienced Customer Service Manager to provide excellent customer service, demonstrate strong leadership and resolve any emerging queries that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage performance through regular 1-2-1 and appraisals with service team.


• Take ownership of customer queries and follow through to resolution


• Deliver Customer Service targets


• Demonstrate strong leadership and decision-making skills.


• Experience leading and managing a team


• Competent in excel word and PowerPoint with strong emphasis on accuracy and detail.


• Demonstrates company core values

Requirements and skills

• Demonstrate strong leadership and decision-making skills.


• Experience in providing customer service support


• Experience leading & managing a team


• Working knowledge of customer service software, databases and tools


• Minimum 2 years customer service experience

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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Job tags

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Salary