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Location

Hartlepool, County Durham | United Kingdom

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Job description

Come join us and make a difference in the world!

Discover more at 

NO AGENCIES PLEASE

Job Description

Working Style: You will be required to work in our Hartlepool office on a Tuesday and Wednesday, with the flexibility to work the other days from home.

Here at NEC Software Solutions our Change Team are always keeping ahead of the game to ensure all our internal staff and external customers are supported through the change lifecycle. Due to growth and numerous business wins we need some additional members to join our Change Team and help to manage multiple contracts and services alongside the Change and Service Managers. 

Our Change and Configuration Analysts follow and adhere to the Cyber Service & Technology Change Management Process which allows for a smooth lifecycle in all our projects.

Here are just a few of the responsibilities of the role - don’t worry if you don’t have experience completing all of these activities, our fantastic internal team can have you trained up in no time!

• Assess requests to ensure information provided is relevant and correct
• Provide support to officers and groups to complete impact assessments
• Assess Impact Assessments to complete risk assessments
• Prepare for/host CABs and follow up with suitable documentation
• Maintain a Forward Schedule of Change
• Ensure scheduled outages are recorded
• Co-ordinate with external NEC departments when appropriate
• Liaise with Change Owners where appropriate
• Liaise with Customer Change Managers
• Complete a review of requests to ensure all relevant activities have been completed and documentation/information has been provided
• Update and action all tasks and approvals assigned to the Change Management group within OLA
• Ensure tasks within CST are completed within a timely manner by chasing and escalating as appropriate
• Ensure the Config Management process is adhered to and support the offshore Config Analysts
• Perform audit and accuracy checks to ensure the CMDB is up-to-date and accurate for all contracts
• Be the primary point of reference for questions, suggestions and complaints for change & release, and configuration management.
• Analyse records and reports for trends or problems and look at improvements
• Provide training and advice for NEC teams and contracts

Qualifications

In order to be successful in this role we would ideally look for a candidate who had most if not all of the following:

• Excellent knowledge of Microsoft Excel - (particularly focused on analysing change data would be desirable).
• Previous experience creating documentation outlining analysed data
• Basic Understanding of the Service Management Processes
• Experience Liaising with all levels of internal stakeholders
• Experience with customer-facing responsibilities 
• Eligible for UK Security Clearance

Desirable

You don’t have to have the below, because our fantastic team can train you up on these - but it would be great if you had:

• Experience using Ivanti (ISM)
• ITIL Foundation Accreditation or Experience working to ITIL
• Experience using a Service Management Tool

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 
• 25 days paid holiday with the option to buy/sell 
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs 

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

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