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Location

Salford, Greater Manchester | United Kingdom

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Job description

Tactical Planning Analyst

Manchester or Staines

Flexible / Hybrid working options (e. g. up to 3 days WFH)

Fixed Term Contract: 12 months

£29k DOE + fantastic benefits

37. 5 hours per week

Here you'll be welcomed. We chion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview:

As Tactical Planning Analyst you will be utilising your broad understanding of both forecasting and Resource Planning methodologies to make real time decisions, having a direct impact on both our people and our customer alike. Your ability to assimilate complex information and articulate complicated information quickly and effectively is critical to success. 

What you'll do:

• Ensure customer demand is clearly understood, deploying resource supply to best meet that need
• Make decisions in a high-pressure environment, taking confidence from real time analysis of situations and taking ownership for decisions and actions
• Contribute to Tactical Planning regular meetings
• Taking lead in presenting the daily / weekly outlook, highlighting risks and putting appropriate mitigation in place including use of Overtime or extension of Outsource hours
• Ensure stakeholder conversations take place as appropriate
• Work with colleagues across Operational Planning to develop solutions to Operational challenges undertaking continuous improvement activity to improve the experience of our customers and our people

What you'll bring:

• Be able to demonstrate extensive experience working as part of a Contact Centre Planning team as either Resource Planner or Forecaster
• Have practical experience of both Telephony and WFM technologies 
• Be a confident decision maker with the ability to base your decisions on analytical assessments of real time circumstances 
• Be an expert communicator, articulating complex messages at all levels of the organisation, inspiring people to engage to ensuring the best possible outcomes for our customer measured through our conduct risks measures. 
• Have proficient use of MS Office applications 

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You'll be eligible for:

· 25 days holiday per year, pro rata to your contract.

· Access to a range of services to support your physical and mental wellbeing

· Fixed term benefits allowance

· Access to our confidential employee assistance programme

· Workplace pension

· Online discounts covering your everyday shopping, entertainment, eating out and more.

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you've found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn't where you've been.

This is where you're going.

This is what we have belief in.

Time Type:

Full time

Job Area:

Commercial & Analytics

Locations:

Bupa Place, Staines - Willow House

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Job tags

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Salary

£12k - £29k per annum