NHS Jobs
Location
Huddersfield, West Yorkshire | United Kingdom
Job description
Key Responsibilites: In conjunction with the line manager, organise on a day to day basis, the planning and delivery of Domestic Services and the enquiry desk in accordance with service specifications, work instructions, service level agreements and client requirements. Ensure sufficient numbers of staff are available to deliver quality and timely Domestic Services and the enquiry desk. To work operationally and cover any staff shortages due to absence by the reallocation of work duties. Escalate issues to Line Manager / Duty Manager, out of hours, where necessary. Assist in the development and delivery of appropriate work schedules, frequencies and programs to ensure services meet customer and service expectations. To train all staff in their area of work as agreed with the Assistant Facilities Manager, organising any outsourced training requirements. To cover absence / breaks on the enquiry desk Liaise with ward or department staff to identify any issues of service performance and agree recovery actions, reporting persistent failures to the Assistant Facilities manager. Work closely with the service performance team in order to ensure service failures are rectified as soon as possible and within agreed response times To respond to and report on Datix, incidents occurring with staff within the department and inform Facilities Manager of such matters. Conduct initial investigation as appropriate To ensure all work allocated is undertaken and completed in accordance with relevant polices and procedures, accurately and within agreed timescales. Prioritising competing work areas effectively and with regard to appropriate deadlines within a managed framework. To liaise with a multidisciplinary staff as appropriate to develop and maintain good working relationships and to ensure effective communication takes place at all times. Organise stock control and consumables as directed. Resolve operational services issues and failure in meeting the required service standards using own knowledge and experience within scope of grade. As directed by the line manager, interpret data and performance information related to the operational delivery of Facilities Services. Check department financial documentation e.g. overtime sheets, consumable usage and time sheets. Ensure the safe and effective use of equipment, manage and maintain stock control Assist in the Assistant Facilities Manager with the recruitment, appointment, induction, training, and retention of staff; To receive and distribute work instructions to the appropriate service delivery staff. To prepare and issue ID badges To rountinely patrol the site and issue warning/parking tickets as necessary, when required To manage audit fails and rectifications, by way of issuing, signing and returning to relevant parties by given timeframe Partake in joint audits To undertake and record probationary reviews, RTW conversations and informal meetings To oversee the deep clean programme / teams To carry out and record induction and induction training
Job tags
Salary
£24.64k per annum
