Location
East London | United Kingdom
Job description
Our Wholesale team support our every growing roster of wholesale clients, to ensure they receive excellent customer service. It’s a fast-paced team, working to meet deadlines whilst maintaining accuracy, attention to detail and ensure a positive customer service experience.
We are looking for an energetic Wholesale Assistant with a great customer service ethos, excellent attention to detail and a positive, can-do attitude to support the team.
Key Objectives
The successful applicant will deal with all aspects of your own portfolio of wholesale customer accounts, taking the order from data entry to delivery within this fast-paced exciting lingerie brand selling globally.
The Wholesale Assistant will provide data accuracy, ensure fabulous customer service for all Trade Accounts and assist in providing reporting and analysis for other departments such as but not limited to Finance, Sales and Merchandising.
Responsibilities: - Setting up new wholesale customers taking in consideration customer specific compliance, tax, and delivery terms.
- Entering replenishment and seasonal pre-orders into the system ensuring there is enough stock available, and deliveries will be made on time.
- Reallocating stock where needed to prioritise deliveries.
- Sending pro forma invoices and liaising with the finance team regarding wholesale payments.
- Creating return authorisations and discount codes.
- Fulfilling sales orders to the warehouse when stock is ready and applying for any necessary documents needed such as certificate of origins and testified commercial invoices or packing lists.
- Ordering labels for applicable wholesale customers and ensuring all are checked and received in a timely manner.
- Sharing product information and imagery to wholesale customers for both continuity and seasonal fashion styles.
- Updating cross data on EDI platforms and where necessary sending ASNs and creating carton labels.
- Assist with the onboarding of customers using the B2B Bluebella Trade website, including providing log in details and training on how it works.
- Updating the Store Locator on bluebella.com to include all stockists.
- Deal with all customer queries allocated to yourself in a timely manner via email or telephone.
- Liaise regularly with the sales team to communicate or escalate issues with stock, delivery dates or cancelled orders etc.
- Liaise regularly with the warehouse team on progress of orders, tracking numbers and labels.
- Creating despatch and fulfilment reports for the wholesale team to track actions needed on orders.
- Assist with regular reporting and analysis of trade sales.
- Assist in reviewing systems and reporting, to constantly improve efficiency and service levels.
Skills & Experience:
- Excellent time management and attention to detail
- Strong analytical & numerical skills
- Experienced Microsoft Excel user - confident with formulas and functions used including vlookups & pivot tables
- Good knowledge of all Microsoft Office applications
- Strong aptitude for customer service/ customer care.
- Enjoys working in a fast-paced environment and able to work to multiple tight deadlines
- Experience of working with customers
- Knowledge of NetSuite would be great
Package:
- 23 days holiday, plus UK Bank Holidays.
- Flexible Working Policy (flexible start and finish times)
- Hybrid Working Policy (currently minimum 2 days in the office & ‘work remotely August’)
- Workplace Pension Scheme
- Private Healthcare Scheme.
- Employee Assistance Programme.
- Wellness benefits including eye tests and cycle to work scheme.
- Paid volunteering day.
- Employee Discounts.
- Office Healthy Snacks and refreshments.
- Bi-monthly company socials.
Bluebella are an equal opportunities employer, committed to promoting equality, diversity and inclusion and eliminating unlawful discrimination in the workplace. We encourage applications regardless of race, religion, ethnicity, sexual orientation, age, disability or gender. We are fully committed to providing an inclusive and accessible recruitment process for all.
Job tags
Salary
£25k per annum
